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Jenn-Air Downdraft Range "LEMON"
Jenn-Air Downdraft Range model JES9860CD12993490 - Complaint
Review by jerryhill on 2012-11-22
Rating: 
BENTON HARBOR, MICHIGAN -- I purchased a Jenn-Air range as a replacement for one previously installed. My problems started as soon as I found out the range was 1/2" wider than the older unit. I had a very expensive cut to make in a granite counter top for the installation(I could see no reason to change the width 1/2").A short time later the new range started giving me problems. The Following problems have all happened in the first year: (1) Two switches for the top units were replaced. (2) A wire came loose at the surface unit receptacle due to a poor factory welded connection. (3) The control board was replaced.
(4) The oven temperature sensor was replaced.
The oven is still not holding set temperature! Set the temperature at 400 degrees and after 30 minutes it will fall to 350.
My advise to anyone DO NOT BUY a Jenn-Air product, if you do be sure to buy an extended warranty you are going to need it.
(4) The oven temperature sensor was replaced.
The oven is still not holding set temperature! Set the temperature at 400 degrees and after 30 minutes it will fall to 350.
My advise to anyone DO NOT BUY a Jenn-Air product, if you do be sure to buy an extended warranty you are going to need it.
Comments:
Posted by At Your Service on 2012-11-23:
I enjoyed reading your review Jerry. It's unfortunate that you're having such a rough time with this unit. I've got a considerable amount of appliance background and I'm at least familiar with the unit you're speaking of.
This review brings up several more questions than it provides answers for. To begin with you suggest the over temperature was "not holding". Knowing the oven temperature is off indicates you're using a manual thermostat to gage the temperature. Hopefully you're not confusing the baking style of that compared to a conventional oven. How much off of set temperature is the oven off? Is it when the convection feature is being used or not? Is it when the oven is in bake, broil or both? I'd like to be provided a little more information to help you possibly determine what, if anything, is wrong.
You indicated that a wire came loose due to something with the installation. This is not something that would, of course, happen at the factory but at your home. The installers are ideally employed or contracted through the retailer you purchased the unit through. This would also be good information to know, as they should have checked an entire series of features after the installation to make sure everything was operating correctly. They could determine any faulty switches and even catch their own mistake of not connecting a power wire well enough.
Overall, I like Jenn-Air and recommend them frequently. I don't think you've made a mistake in buying one of their products. I have always advocated studying up on and shopping for the unit, in part, based upon extended service guarantees. This is the very type of purchase that might "cry out" for paying a little more for such.
Please give me the additional information, assuming you haven't resolved the baking/broiling issue. I'd like to help if I can.
This review brings up several more questions than it provides answers for. To begin with you suggest the over temperature was "not holding". Knowing the oven temperature is off indicates you're using a manual thermostat to gage the temperature. Hopefully you're not confusing the baking style of that compared to a conventional oven. How much off of set temperature is the oven off? Is it when the convection feature is being used or not? Is it when the oven is in bake, broil or both? I'd like to be provided a little more information to help you possibly determine what, if anything, is wrong.
You indicated that a wire came loose due to something with the installation. This is not something that would, of course, happen at the factory but at your home. The installers are ideally employed or contracted through the retailer you purchased the unit through. This would also be good information to know, as they should have checked an entire series of features after the installation to make sure everything was operating correctly. They could determine any faulty switches and even catch their own mistake of not connecting a power wire well enough.
Overall, I like Jenn-Air and recommend them frequently. I don't think you've made a mistake in buying one of their products. I have always advocated studying up on and shopping for the unit, in part, based upon extended service guarantees. This is the very type of purchase that might "cry out" for paying a little more for such.
Please give me the additional information, assuming you haven't resolved the baking/broiling issue. I'd like to help if I can.
Posted by madconsumer on 2012-11-23:
spot on comment once again AYS, as alwasy!!
voted very helpful!
voted very helpful!
Posted by copper_works_ on 2012-11-23:
I've got an appliance background also, and I've seen stuff come out of pristine boxes that is damaged beyond belief. The damage happened at the factory before boxing.
Wires do shake loose, the appliances are bumped, banged and dropped at a high rate of speed from wherever they are shipped from, not to mention the damage done before boxing.
Wires do shake loose, the appliances are bumped, banged and dropped at a high rate of speed from wherever they are shipped from, not to mention the damage done before boxing.
Posted by WP2008 on 2012-11-26:
Hi my name is Kyle and I am a representative of Jenn-Air. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at JennAir_Digital@JennAir.com please include your full name, user name, physical address, complete contact information, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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