Rooms To Go Complaint - Delivering of defective/damaged merchandise
SAN ANTONIO, TEXAS -- In August I purchased an armoire and sofa to be delivered a week later. The armoire was damaged when received. I contacted the customer service department to set up an appointment. I took a day off of work as they will not make an appointment or provide you with a time frame any earlier than 2 days. The technician showed up, took one look and said the door would have to be replaced. I questioned this as the armoire is stained and it's impossible for a stained item to match another item that was stained separately. I was assured there would be no problem. I received a postcard from them indicating it would be 2-6 weeks for the part to be received. I called at 6 weeks and was told it would be 8 weeks. I called at 8 weeks and was told it could actually take 3-4 MONTHS for the piece to come in. Realizing my frustration (or to get me to go away) they decided to deliver a new armoire. I also requested at this time that a service call be made to look at my sofa as the color is fading onto everything. It's a burgundy color and everything in my house that touches the sofa turns pink. I have pink socks, shorts, shirts, pillow cases. You name it, it's pink. I was advised by the customer service agent that the person delivering the new armoire would also make the service call. I VERIFIED THIS AT LEAST 4 TIMES WITH THE REPRESENTATIVE!!!!
Today, I get a call that the service technician will be there between 8a-12n and the delivery truck will be there between 1p-5p. Now, I will have to reschedule the service call or the delivery as I am not able to spend an entire day sitting around waiting for a new armoire to be delivered when I know the service technician will tell me they will have to deliver a new sofa. I will never do business with Rooms to Go again and I would discourage anyone from doing business there.
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