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MetroPCS - Business Ethics
Complaint
Review by CUontheFlipSide on 2012-11-23
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N WEYMOUTH, MASSACHUSETTS -- Earlier this month, I drove my (legally blind) brother to the PCS Metro store on Bridge St, in N Weymouth, MA. His mission was to pay his monthly bill, and to buy himself a new phone.
While he was being waited on by S***, I browsed around.
He paid his bill with cash, and paid $93 for a phone, which he put on his credit card. S*** gave him two receipts, and we left.
On 11/14 his phone service was turned off. He returned to the store and was told that the service was shut off for non-payment. He told them he had a receipt for the payment. When he showed us his receipts, he had the credit card receipt... and a duplicate credit card receipt for the phone. Nothing for the cash payment. When asked, S*** said no payment was ever made. I don't think he realized that I watched it happen.
The manager says he must not have made a payment because the cash drawer was fine that day. Again I watched him make the payment, but that makes no difference. I am not surprised the cash draw balanced, I am sure the cash never saw the inside of the drawer.
We called the corporate number. They didn't even pretend to be interested, and told us that it was between us and the franchisee, they wouldn't help.
The store further declined to take the phone back, which he couldn't use because he had no service.
What happened to his $40 payment? You can draw your own conclusions, bearing in mind that S*** took great pains to give a blind man two receipts for two transactions, but not for two separate transactions.
There isn't anything more we can do about this, I am willing to let Karma take its course It just makes it a little better to let you know what kind of company PCS Metro is, and what type of people they employ. And to S***, I hope you can sleep at night.
Seasons Greetings to all.
While he was being waited on by S***, I browsed around.
He paid his bill with cash, and paid $93 for a phone, which he put on his credit card. S*** gave him two receipts, and we left.
On 11/14 his phone service was turned off. He returned to the store and was told that the service was shut off for non-payment. He told them he had a receipt for the payment. When he showed us his receipts, he had the credit card receipt... and a duplicate credit card receipt for the phone. Nothing for the cash payment. When asked, S*** said no payment was ever made. I don't think he realized that I watched it happen.
The manager says he must not have made a payment because the cash drawer was fine that day. Again I watched him make the payment, but that makes no difference. I am not surprised the cash draw balanced, I am sure the cash never saw the inside of the drawer.
We called the corporate number. They didn't even pretend to be interested, and told us that it was between us and the franchisee, they wouldn't help.
The store further declined to take the phone back, which he couldn't use because he had no service.
What happened to his $40 payment? You can draw your own conclusions, bearing in mind that S*** took great pains to give a blind man two receipts for two transactions, but not for two separate transactions.
There isn't anything more we can do about this, I am willing to let Karma take its course It just makes it a little better to let you know what kind of company PCS Metro is, and what type of people they employ. And to S***, I hope you can sleep at night.
Seasons Greetings to all.
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