CWV Realty - Cancellation Of Three Time Scheduled To Work

Complaint
Review by cwvrealtyllc on 2012-11-23
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BALTIMORE, MARYLAND -- I have been a Home Depot customer since 1995... :) long time, I loved that store..."11/02/2012" I signed a contract for gutter installation...:) I got call "11/17/2012" at 8:00am to 12:00 noon Scheduled to install gutter. I was sooooo happy :) then Jeminat called and confirmed. Then she called back to cancel. "11/20/2012" I received anotherr call and re-scheduled the work for 8:00am to 12:00 noon..
I said thank you... then she called again, same day confirmed.. oh great thank you.. then I received a call and canceled again. I asked Jeminat why she say something about the job.

I don't understand...Home Depot Sales Consultant and I signed a contract. Also, the field inspector came out and ok'd to do the job. :( I was re-scheduled "11/21/2012" 8:00am to 12:00. I asked one of my tenants to look out for me 8:00am to 9:00am. I got there 9:00 am..11:23am three young men came to me and asked, "Is this your house?" I answered, "Yes, this is my building."!! I asked,
"Where is your truck?" he said, "behind the building." I asked, "Is 45ft long?" he says, "No" his boss Dean told him 40ft will do it."!!

I think you need 45ft too do work.!! he say he needed go to another job.. I think they never have planing for my gutter work.!!!

I just want treated like everybody else, no more or no less. Please care.!! What happened to on-time, courteous, respectful professionals dedicated to managing projects from beginning to end?

Sincerely,
Kimberly S VanDyke
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