Preview Review

Next Review

Wal-Mart Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Dyson V6 Slim Vacuum
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a Dyson V6 Slim Cordless Vacuum during Black Friday thru Walmart online store. I received a purchase confirmation within minutes after the purchase as well as an email telling me that the item would be ready for pickup at the store within the same day. The item was not available at the store when I went to pickup it up the following day. So I contacted customer service today (11/26) and chatted with attendant Maria M. She assured everything was ok with my purchase and that my item would be ready for pickup today Saturday (11/26). As a surprise I received an email from Walmart saying that my purchase was cancelled. I once again contacted Walmart thru online chat and attendant Jose T told me that the item was cancelled because it was out of stock. I replied that this was unacceptable practice and that Walmart has sold me an item and delivered my item to another customer or to someone else. He offered me to buy a totally different item at a higher price as a compensation for their 'mistake'. I rejected the offer. he than proceeded as to offer me a 10% discount on any purchase at Walmart. I told him that this was once again unacceptable and the the discount I had on my item was at 35%. I even mentioned that a VERY similar item is being offered at the online store and I would be more than pleased to buy the similar item at the same price I had purchased the original price. After waiting for almost an hour, attendant Jose came back with no solution and with a rather automatic answer as to say that the item was 'unfortunately' out of stock. I did not settle for such answer. He than proceeded to forward our chat to supervisor Karen who had the same automatic answer as attendant Jose. She only added that it was not Walmart's fault because the item was being sold by a partner! What? I didn't by the item from any partner. I bought the item from Walmart! I have been escalated to attendant Whittley P. But no luck and the problem persists. This is clear consumer violation as well as false advertising as I understand. Stay away from Walmart.

Replies
Every Visit, Shelves Are Inadequately Stocked. Inventory 101. Walmart, Please Take the Course.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SAN DIEGO, CALIFORNIA -- I am a regular Walmart shopper both in store and online. But you better watch out, Walmart, Amazon is biting at your ankles. For the largest retailer you can't seem to manage INVENTORY. Every time I visit your store, I can't get several items on my list. Off to Target. In this day and age of computerized everything, how is it you can't figure out what people are buying, what is in demand and what is on (and NOT on) your shelves? Inventory 101. Please take it.

Both in store and online, you don't have things I want or need. And some products are "not available" online, yet you don't stock on your shelves. I don't have time for multiple trips like the average unemployed customer. My time is valuable and it is worth paying more at Target or going online with Target or Hollar stores to get what I need when I need it in ONE TRIP. I will probably go back because I am frugal. But I am exploring other options.

Replies
Walmart Cable Fried My Phone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENTONVILLE, ARKANSAS -- I bought a cable from a local Walmart store, and as soon as I plugged it in, it started to smoke and it physically melted my phone. I contacted the store and got pushed off to their 1-800 line. The 1-800 line pushed me off to another store to open a claim. The 3rd party claims company pushed me off to the CABLE MANUFACTURER in CHINA. The cable manufacturer (D&S Cable Industries) did an "in-depth review" of the cable and determined they weren't at fault. Big surprise there!

Generally tests like this would be done at a third-party lab... not in-house. Their final determination was "there must have been a piece of metal inside my phone that caused the short circuit". They wouldn't even entertain the idea that this "stray piece of metal" might have been in their cable. Because of this, the cable manufacturer closed the file, the third-party insurance company closed the file, and Walmart closed the file. Very one-sided and nobody will even respond to me now from any of the companies. Stay away from Walmart electronics because they are obviously cheaply made and the company does not stand by their quality.

Replies
Failure to advise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MECHANICSBURG, PENNSYLVANIA -- In January of last year (2017), I received a notice from the Walmart Vision Center in Mechanicsburg, Pennsylvania, saying that I was due for my periodic eye examination.

In February of last year, I called the Vision Center to set-up an appointment with their optometrist.

During the examination, I was given a new prescription, and I was told that I needed surgery in both of my eyes. I asked the optometrist if he could recommend a surgeon, and he did.

Immediately after the examination, I ordered two new pairs of glasses from the Vision Center (for a total of $884.10). I also had a technician replace a missing rim screw for my old glasses.

I ordered the new glasses at that time, because I did NOT know that my prescription would change as a result of the surgeries. And no one at the Vision Center advised me about that.

If I had been advised that my prescription would change as a result of the surgeries, I would have ordered the new glasses AFTER the surgeries. (I was NOT having any significant vision problems with my old glasses).

In June of last year, after both surgeries had been completed, the surgeon gave me a new prescription. A few days later, I called the Vision Center. I explained the situation to them, and I requested that they replace
my lenses at no cost to me. They refused to do so. As a result, I went to another store and bought two more new pairs of glasses.

In November of last year, I sent a complaint to the Better Business Bureau regarding this matter.

In response to my complaint, the Vision Center made a FALSE statement to the Better Business Bureau. That is, the Vision Center stated that I demanded that the doctor give me a new prescription because my old glasses were broken.

That statement is false for two reasons:
#1: I did NOT “demand” that the doctor give me a new prescription.
The doctor gave me a new prescription because I was due for my
periodic eye examination.
#2: My old glasses were NOT broken.
My old glasses had a missing rim screw. And when the technician
replaced the missing rim screw, I was able to wear my old glasses
with no problem.

The Vision Center also stated to the Better Business Bureau that they would be willing to remake my glasses with my new prescription.

My response to that statement was as follows:
#1: It would NOT make sense for the Vision Center to remake my
glasses NOW, because I already bought two more new pairs of
glasses at another store.
#2: I made the following request:
- For my NEXT prescription (a few years from now), the Vision
Center will make TWO pairs of glasses for me at NO cost to me.
- The Vision Center will make that promise in writing with no
expiration date on that promise.

The Vision Center ignored my request, and the Better Business Bureau closed the case.

Before the case was closed, I presented evidence (i.e., four photos) to the Better Business Bureau that contradicted the Vision Center's false claim that my old glasses were broken. That evidence was ignored.

Bottom line: Because the Vision Center did not have the courtesy to advise me regarding the effects of the surgeries, I spent nearly $900 on two pairs of glasses that I was only able to wear for four months.

I was a loyal customer to the Walmart Vision Center for a number of years, but they were unwilling to correct a problem that they caused for me because they failed to give me advice that they should have given me.

Replies
Advertisement
Spoiled Christmas
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT GEORGE, UTAH -- I purchased a 1/4 karat sterling silver wedding band set at the Bloomington, Ut Walmart on Nov 19, 2015. It was sent out to be sized up to an 8 from the 7 that it was. We were told that we would get a phone call when the ring came in. We did NOT receive a phone call at all. After 4 weeks we went into the store to find out what was going on and no one knew anything about it.

We spoke with Brett, an assistant manager, who left a message for the jewelry people. Two days later we get a phone call that the ring is in and is the correct size. My husband went in and got it and brought it home to me that night and it was the WRONG size. We take it back to the store and inform them of this and they size it and tells us it's a size 7.5 at best.

Justin, another assistant manager, tells us that he will talk to Brittany, the jewelry manager, and Scott, the store manager, on Monday and get back to us. After he spoke with them they tried to tell us that the ring is a size 8, when it's NOT, and that they sized it in the store and it showed as an 8 on their sizer. My husband wanted them to send it out to be re-sized to the correct size, since someone there screwed up, and that he wanted it half off because it was screwed up.

Scott told him that we can send it out to be re-sized and expedite it but I'm not willing to give it to you for half off, and tried to tell us that we told the person when we bought it over a month ago the wrong size, which we did NOT do, and that their ring sizer is incorrect on sizing.

We returned the ring set, cause this is a bunch of BS, and instead of giving us cash like we wanted, they put it back on our debit card because they didn't have enough in the jewelry drawer and that purchases over $200 have to be put on the card. So now we have NO money to spend on Christmas and I'm out the ring set because these people can't or won't do their jobs right.

Replies
Oil Change Gone Bad - Ruined Engine - Don't Think There Is Video
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARTERSVILLE, GEORGIA -- My son took his 1997 Honda Accord to Walmart Tire and Lube Express in Cartersville, GA this past Friday, Dec. 5th for an oil change. Upon check out, he was told his tires were due for a rotation, but other than that, all was well. She checked this on the receipt.

Shortly after leaving the service center, he heard a loud knocking coming from under the hood and then noticed the oil light was on. He pulled over and called me. I told him to check the oil and he said it wouldn't even register, the stick was dry. I told him to wait and I would call Walmart. The Walmart service manager said he would go check it out. After waiting 2 hours, my 17 year old son decided to walk to a truck stop and purchased 2 quarts of oil. He put them in the oil reservoir thinking maybe the man wasn't coming.

When he turned on the car, he realized the knocking was still there so he called me again. I told him to be patient the man was almost there. Upon arrival (2 hours after I called), the service manager told my son to back the car closer to a ditch so he could get a better look underneath the car. He told my son he really didn't know what was wrong with it and called me. He told me that Walmart would have it towed by Martin's Garage to my home, and that Walmart would pay for the tow and then file a claim. He told my son, "Evidently we forgot to put all the oil in the car. Don't worry we'll get you back on the road as soon as possible and we'll pay for everything." He took pictures of the car, the engine, the 2 empty oil containers, and the receipt. He never gave the receipt back to my son. Two hours later, the tow truck showed up and brought my son and his car to our home. He went all the way to Walmart first to get paid and then brought him home - which means my son was stranded from approximately 3:30-7:30 PM.

On Monday, Dec 8th, I received a call from the insurance agent. The insurance agent, Joshua, told me that Walmart had a video showing oil was added, and after reviewing the receipt, it appeared that the car had a knocking when we brought it in, a leak in the transmission, and a cracked windshield. Therefore, Walmart nor the insurance company would be able to help us or pay for any repairs. This was never verbally mentioned at all while at the service center or while stuck on the road. The car does have a crack in the windshield, but prior to this service visit, we never heard any knocking or saw any leaks. We had no trouble with the car at all prior to the service visit.

In addition, I called the service manager back and discussed further with him. Since he clearly heard the knocking sound when he made the road visit, I asked him, "Considering the loud knocking sound you heard, would you have changed the oil or serviced the car?" His answer was an emphatic, "No not me personally. I would not have serviced that car with it sounding like that." We are at a loss for words and completely stunned. I can only assume that the paperwork may have been changed since the only copy we had was taken back to Walmart. We have not seen a copy of the video but plan to request one.

I'm not really even sure what to ask other than we plead for you to help us try to get some kind of repair help and/or compensation for my son's car. This is his only mode of transportation to school. He was seeking a job, but without a car, is now at a standstill. We also would appreciate your help in investigating this service center to see if this has happened before or is just common practice. We are just so disappointed and in disbelief. We had a great running car, took it in for an oil change, and now the car is not drivable. We believe the engine is ruined.

Replies
Goodyear Viva2 Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELEN, NEW MEXICO -- OK so here is the deal. I purchased 5 Goodyear Viva 2 TIRES from a tire shop in Albuquerque. The tires were practically new they only had about 1000 miles on them and were never really used much. I purchased them and they did give me a 3 month warranty and I was on my way. The thing is when I purchased the tires, I brought the rims because my truck was on jack stands waiting for the tires at home. So anyway I purchase the tires come home put them on and didn't even go anywhere in the truck until the next morning. The next morning I get ready to run errands and then go out there and one tire is flat. Since then I had flats now and then as the tires get more use. Now recently I had a blowout and yes the tire was patched I believe by Walmart, if I am not mistaken it was fixed there. Even if I didn't buy them at Walmart I still took them there for repairs. Anyway the belts are coming apart from the inside.

What I find happening not only with these Goodyears but years ago I had where they give a good smooth ride when new and seem to be nice for a year or so then the sidewall bubbles out or the inner belts start coming apart. The walls are too soft as the tire wears and comes apart. This is why the ride is smooth on those tires. Yet they have no durability at all for a 2WD Toyota Truck which is very dangerous at high speeds. I had many cars in my life and many used tires as well as new. I know tires are not made the same and are probably outsourced in some way but I can say this: STAY AWAY FROM GOODYEAR PRODUCTS.

I also have a pair of boots which are made by Goodyear and they are comfortable to wear but are looking so ugly being that I have worn them indoors on carpet more than outside at all. They were never work boots but sure look like they have been run over by Goodyear Tires. I have also had Goodyear Belts on that same truck I had to remove because they squealed so badly I had to take them off and put GATES. The problem with GOODYEAR is they spent more on making the Blimp Safe that they IGNORE the Quality Control of these tires and DO NOT CARE about CUSTOMER COMPLAINTS. This is where it gets very tricky. I had a representative by the name of LAURA handle my claim and I explained to her that I did not purchase the tires at Walmart and she still sent me there and they told me since I didn't buy the tires from them that they can't do anything. On one hand I understand, HOWEVER those tires were still new when I purchased them and they are defective.

My advice is hold out if you can and DO NOT BUY ANYTHING UNDER A MICHELIN. TOYO, YOKOHAMA, MICHELIN are just simply better tires if you can find or get them. Discount tire is a better place to buy the tires because they hire better technicians in the shop and though I have no complaints with the service techs at Walmart now. I have in the past had a problem where they broke my lug nut and said NOTHING to me. Instead he clocked out and left but that was on a vehicle years back. Walmart is not a place to buy tires or even many Electronics I plan to make a Video and Pictures soon. They are dangerous tires and now even though I plan to get them more than likely at discount I may bet used ones until I can afford to purchase Michelin's. Also whatever model you guys choose to purchase. GET THE MODEL NUMBER AND DO YOUR RESEARCH. Just because its a Michelin does not mean its not an outsourced one or one made poorly. Make sure its high rated with a consistent reputation.

Replies
Failed to honor car battery warranty in a timely manner
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONG BEACH, CALIFORNIA -- A NIGHTMARE AT AUTO CARE CENTER, LONG BEACH! One would think that returning a defective Walmart battery well within the warranty period with original receipts in hand would be a hassle-free, straightforward process. Think again! Leaving my disabled European vehicle behind in Cypress, I managed to make it to this Long Beach store, battery and receipts in hand. I presented the battery, and receipts, to the Auto Center personnel. This was done after guidance by the customer service department. The receipts revealed that the battery, Walmart's top-of-the-line " EverStart, 5 year, 3 year free replacement" , had failed after only two years. The failure was verified by another facility, and the in-op vehicle itself was proof-positive. But Walmart's succinct, & clearly printed warranty served only to confuse the Auto Center employee. He did not seem to comprehend the word "warranty"; obviously not comfortable with the many nuances of the English language. He immediately became loud and pugnacious, demanding I present the receipt from the shop that tested the battery! (What shop issues a receipt for a free battery test?!) "Where is the shop?" he demanded. "I want the receipt" he angrily continued. Becoming smug he then stated "it will take an hour to test the battery". I remember thinking "what country am I in?". It became clear the employee seemed to have been schooled in the realm of "mordida", and my continued presence would yield nothing but continued insult. So I unhappily departed, defective battery in tow. I am certain, if Sam Walton were watching, he would be saddened and disgraced. NB: This occurred May 25, 2019 at Walmart, Long Beach, Carson Blvd. at the Auto Care Center

Replies
Advertisement
This Is A Walmart.com Complaint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSISSIPPI -- When ordering online, it doesn't tell you how many come in a box and you can't see it when you blow up the picture of the product. Usually I buy a variety box at Sam's but the chocolate peanut butter is horrible so I decided I would order a whole box of just the ones I like. I pay around $18.00 for a variety box of 12 at Sam's. They are not telling you how many on Walmart.com and charging $21.00 for six bars. What a rip off.

I just saw in the Q&A section that someone asked how any was in a box. I sure hope that if there is a Hell that Walmart burns in it. I have the gastric sleeve surgery and I need this product. From now on I will just order from premierprotein.com. It is much cheaper and they have more flavors.

Oh and because of some kind of glitch in the ordering system it said I could NOT have it sent to my home it had to go to either the store in Biloxi or the store in Pass Christian. When I tried to explain why UPS delivered a package there to the store that should have been sent to my home, the store associate in electronics talked down to me like I was stupid. I even explained it again to him when I went to pick on the package and he wouldn't listen he just kept trying to make me think that I did something wrong.

Replies
Black Grease All Over Driver Carpet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- Show up to the Lake June in Balch Spring TX. For oil change, after they done. I come to pick up my car. I find out they never use a plastic or paper mat for them to drive my car inside the shop. They spread black grease all over my carpet driver seat. All they do was refund my money for this issue. No care from them but here is your car and money.

Replies
Top of Page | Next Page >

Wal-Mart Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 296 ratings and
915 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
Product/Services | Related Resources
Compare Superstores