United Parcel Service Complaint - UPS SUCKS - A bunch of morons
CHICAGO, ILLINOIS -- I was having a package shipped to me from T-Mobile. The package was shipped on Wednesday to arrive on Friday. Well, my mistake, I miss the driver by a mere 15 minutes that Friday. So I call in and ask them if I can come pick the package up because I needed it that day and due to it being a holiday weekend it wouldn't be re-delivered until Tuesday. Well I learned that the pick up place was 20+ miles from my home and I didn't have a way to get there so I told them forget it and just go ahead and redeliver on the following Tuesday. Tuesday comes and I wait until 2pm and I call UPS...they tell me the package was sent out and I would get it that day. No package arrives on Tuesday. Wednesday comes and I call UPS first thing in the AM and they tell me my package is being held for pick up?!?! WTF? After being put on hold for nearly 10 minutes I'm told I'd be called back from the local distribution center within the hour...8+ hours and 6 phone calls later no one has called me back. I call at 10 pm and a nice lady guarantees that my package will be delivered Thursday. Thursday rolls around and I call again at noon. Finally someone tells me it's out for delivery and I'll be receiving it that day. Several hours go by...I call UPS again. They tell me the driver attempted to deliver at noon....I was on the phone with UPS at noon sitting in my window overlooking the street watching for the driver as I spoke with the rep...no one came to my house!!! Several phone calls later I'm told I can meet the driver on the street but that it would not be possible for him to come to my house to deliver...keep in mind he never really came in the first place. When they told me where I could go meet the driver to get my package...I'm expecting to drive to meet him...the rep tells me the driver is 3 blocks from my house!!! He's 3 blocks away yet he can't come deliver my damn package?!? So my husband and I walk the 3 blocks to the truck...turns out the guy knows my husband and he admits that he never really came to our house at noon!!
I'll never again do business with anyone who ships UPS...not only because of this situation but because this type of behavior seems to be the norm with UPS especially in my area. This isn't the first time they have lied about making a delivery attempt to my house.