Dunkin Donuts - Unsanitary - Handling money and food at same time

Complaint

Review by Consumer on 2012-11-24

Rating:

NEW HARTFORD, CONNECTICUT -- I went to the New Hartford CT Dunkin Donuts to get donuts for my family in the drive-through. When I got to the window I gave the women my money and she then handed me the bag of donuts. Before leaving I opened the bag to make sure that everything was in there. One of the donuts were wrong and I asked if she could correct the order. At this point, the woman had been handling the money transaction and handing my food bag wearing latex/rubber gloves. I thought as long as she is just handing me the bag and not touching my food it would be fine. But no, in front of me, I watched her take my bag back, put the same grimy money gloves covering her hands back into the bag. She sorted through my donuts with her dirty gloves to find the one that she put back into the bin and give me another one. She never changed her gloves. The same gloves that probably had been changed all morning. I am paying just about a dollar a donut but never asked for a side order of germs (Flu etc...) I left the drive-through only to park and go inside to return the donuts and get my money back. I question whey people wear the gloves since they don't use them for what they are intended for. Obviously the women was using them for her own safety and not concerned for the customers. I have watched employees at this store conduct these unsanitary practices before. I am not interested in going there again. Oh in addition, the counter register at this store has not been working properly for a long time now, weeks. The item prices will not come up so you will not know what you are being charged for unless you remember to ask for a receipt. Do so. Your may be getting charged a little more than you notice. Each person adds up. Why hasn't the register been fixed yet??