Maytag/Lowes/Superior Electronics - Nothing but trouble
Maytag Quiet Series 300 (MDBTT60AWQ1) - Complaint
PITTSBURGH, PENNSYLVANIA -- We purchased our Maytag Quiet Series 300 in February of 2009 at Lowes, because they did the installation themselves. Thankfully, we got the extended warranty. It started off half-decent, except the dishes never did come out dry, and they didn't always come out clean. Our hot water is set very high, and we always pre-ran the hot water before starting the dishwasher. It never helped.
About a year after our purchase, there was the recall of the heating coil. Our repair was done through A&E Factory Service, and they were good. I have no complaints there.
About two months ago, our dishwasher started making an awful noise when running. I called Lowes, where we purchased the dishwasher, to have a technician come to repair it, since it was still under warranty. This was approximately September 21st. We still do not have a functioning dishwasher, two months and a few days later.
Lowes put us in touch with Superior Electronics, the authorized warranty repair technician service in our area.
Apparently, some part of the motor is destroyed. The Superior Electronics technician came to look at it on September 25th. About a week later, the warranty repair was authorized. It was at least another week before a technician from Superior Electronics could come back and attempt to fix it.
The authorized warranty repair technician had no clue what to do with the dishwasher to repair it. He upended the dishwasher, broke it down, and eventually ended up calling in another tech to help. They eventually put all but one of the replacement parts in. The part that didn't go back in was an O ring that didn't fit. They started it up without the O ring, and lo and behold, my dishwasher leaked all over the floor.
So they packed everything back up and said it'd be 3-7 days for a new replacement part to come in.
I ended up trading phone calls with Superior Electronics over the next 3-4 weeks, being stood up for appointments by them three times, without the courtesy of even a phone call. I had to call them repeatedly to even get a status update or explanation after each missed appointment.
Each time, the wrong-sized replacement part was the "hold up." When they finally realized that they couldn't get this one O ring anymore (apparently this size of O ring is no longer made), they spent another week trying to get an authorized buy-back of my dishwasher. Just for an O ring...
Finally, the decision was made, and just last week we got our gift card to buy a replacement at Lowes, of course.
I am glad to see that this particular model of Maytag is no longer available at Lowes. It was the worst dishwasher we ever owned, even when it was "working" at its best.
As for Superior Electronics, if you are ever in a position where you are in the Pittsburgh area and have to deal with them...run. They are the worst service company I've ever had to deal with. I wish we'd bought our dishwasher at Sears. I can't bring myself to buy another Maytag, either, after all this trouble.