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Cricket wireless sucks
Phones - Complaint
Review by pammie bear on 2012-11-24
Rating: 
BALTIMORE, MARYLAND -- Back in January of this year I went to a Cricket store and brought to phones one for me and one for him and let me tell you they were not cheap. In April my sons phone broke and would not charge so I had insurance so he was able to get a new phone and everything was fine I thought. One month later mine broke and I called in and they told me I had no insurance on my line so I said ok I'll wait. So far that's two phones and remember I just bought these phones in January of 2012. So this month November the phone I got my son in April is now also broken and I'm really ticked off that's three phones that don't work and I have not had the phones a year yet. I have decided to call the Bibb on them because they are selling defective phones and wanna give us the consumers a hard time if we want replacement phones and its a little ridiculous and I'm pissed. they r selling people defective phones and I think it's time they have to come up with some money for me or give me a free phone as soon as I find a new company I will be leaving this company because they r a rip off. But if you do not pay your bill on time they sure do cut it off and want a payment. I hate calling in because I can not understand half of what the person on the other end of the line..They suck and they r a rip off
Comments:
Posted by At Your Service on 2012-11-25:
Interesting review Pammie.
I've got to tell you though, you've missed quite a few points.
To begin with, the phones are not produced by Cricket. They are produced by other manufacturers for Cricket service. You don't specify whether the phones you're having problems with are the same or not.
Secondly, consider that with most providers you are required to sign an agreement for a term of service. Two years seems to be standard. Consider how frustrated you might be if you were being told you were required to still pay for a service you couldn't use because the phone(s) were not functioning?
Yes. They will cut the service when a bill is not paid on time. Is there a reason they shouldn't? With all respect, is it possible that your late payments are causing your credit to drop, not giving you the ability to utilize other services?
I've got to tell you though, you've missed quite a few points.
To begin with, the phones are not produced by Cricket. They are produced by other manufacturers for Cricket service. You don't specify whether the phones you're having problems with are the same or not.
Secondly, consider that with most providers you are required to sign an agreement for a term of service. Two years seems to be standard. Consider how frustrated you might be if you were being told you were required to still pay for a service you couldn't use because the phone(s) were not functioning?
Yes. They will cut the service when a bill is not paid on time. Is there a reason they shouldn't? With all respect, is it possible that your late payments are causing your credit to drop, not giving you the ability to utilize other services?
Posted by ok4now on 2012-11-25:
I'm a Cricket customer and can understand your complaint. To be competitive Cricket offers some cheap phones that are not reliable. This keeps the price low and you are not under contract. Other carriers supplement the phone cost with a 2 year contract and much higher monthly fees to pay for it.
I bought the HTC phone from Cricket for $230.00. A great Android smart phone with a fast processor and all the bells & whistles. It has worked flawlessly and I have no complaints. Yes I had to pay for the phone but I came out ahead. For $50 bucks a month compared to Verizon or AT&T costing $90 bucks or more for the same service I'm saving money. Do the math and even with the cost of the phone I'm saving money. Plus No Contract!
I bought the HTC phone from Cricket for $230.00. A great Android smart phone with a fast processor and all the bells & whistles. It has worked flawlessly and I have no complaints. Yes I had to pay for the phone but I came out ahead. For $50 bucks a month compared to Verizon or AT&T costing $90 bucks or more for the same service I'm saving money. Do the math and even with the cost of the phone I'm saving money. Plus No Contract!
Posted by Vinnie11 on 2012-11-25:
I say try Boost if they're in your area. They have some very solid and reliable phones in their lineup and they run on Sprint's network. They also have "shrinkage" where your payment decreases $5 every six months if you pay on time. A $50/month bill will potentially drop to $35/month over an 18-month period. They were lousy when they ran on the old Nextel network but since they've switched to Sprint's CDMA network, they are every bit as reliable as what you would get with Sprint. When my contract ends, that's where I will be going for sure!
Posted by At Your Service on 2012-11-27:
That's interesting to hear Vinnie. I'd be interested in hearing your review of the service once you are on it.
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