Maaco Complaint - Terrible Paint job and Injustice
WILMINGTON, NORTH CAROLINA -- Maaco painted my car and damaged the car and did not give me the paint job that I paid for. The hood will not shut properly and the rear quarter panel is bent behind the tire. I was told by their secretary that someone hit a car in the parking lot and I think it was my car. The highest price paint job on the wall was $899.00 but the paint job that I got was the $399.00 paint job according to the manager. They are trying to charge me $980.00. The car has allot of scratches in the paint and the passenger side of the car is orange pealed (looks like an orange pealing) has numerous runs and drips and after only 2 weeks paint is pealing off of the passenger door. I took out a small claims court action and before the court date I asked Maaco if I could bring another paint and body man over to inspect the car. They cursed me out and would not let me see the car or anyone else see the car. They told me that they would see me in court and forget seeing the car.
I contacted their corporate office and they did NOTHING to help me with my situation. I sent three unanswered letters to the corporate office. Two addressed to the CEO and alleged owner. To this date I have heard nothing more from them. All they care about is opening franchises and nothing else. The lady that was in their customer service department told me that. She also said that there was nothing they could or would do about it. She basically told me tough luck. The reason I went to Maaco in the first place was because of their national name and size. What a big mistake. No one is this company could care less. I left 10 messages for the franchise owner to call me and I never received ONE call back. They think they can do anything they want to the customer and us have to take it.
Well we went to court and they presented pictures of the car that did not show the scratches and other problems and the judge had no choice but to dismiss the case because of the pictures. I appealed to superior court and asked for a jury trial. The court appointed a mediator and again I went to the Maaco store to see the car and take pictures for the mediator. Again the store manager refused to let me see the car or take pictures. I called the police to meet me at the store because of threats I have received from the manager in the past. He still refused to let me see the car or take pictures and two Wilmington Police officers can attest to his refusal. While I was there waiting for the officers I was threatened by the manager and two of his employees. They cornered me in the back of the building beside a fence. Luckily the police showed up and nothing happened but I think they had plans to assault me.
I went to the mediation procedure and as usual the man from Maaco lied repeatedly to the arbitrator just like the first case. Luckily this guy didn't believe it for a minute. The arbitrator asked me if Maaco could bring the car to court so I would have the opportunity to see the car and he would look at it too. I said sure and that I would LOVE the opportunity to actually see the car since I had been trying to for over 2 months and Maaco would not allow me to see it. This was 10:30 AM and Maaco said they could have the car there by 3:00 PM....WHATTTTTTT I guess they had to finish the car over 3 months later. Who knows.....anyway the judge asked why so long since the dealership was only 15 minutes down the road. Maaco said they had to wash the car first. I told the judge that I would agree to 1:00 P.M. instead and the judge agreed.
Well we went back to court and while I was outside Maaco drove up with the car. I went over to look at the car and it was atrocious it was actually worse than the last time I had seen it. So I went up to court and asked the judge two questions.......
1. Before we look at the car I would like to have it impounded by the police until the
conclusion of these proceedings.
The judge said he couldn't order that.
2. Was the decision of this court...final and binding.
He said that they were not and that either party could appeal the decision.
I told the judge that someone took off with the car when I was walking back to court and that I didn't know what happened to it. (I wonder what happened repo man might have got it I don't know)
The man from Maaco went crazy...telling me I would be arrested for stealing my own car.....(wonder how that could happen) At the end of the proceedings the judge ruled in my favor because I had to refund a persons $1000.00 that they had given me when I had the car sold on eBay. But since it has never been ready I had to return the money. So the judge awarded me $1000.00 and gave them $980.00 for there screwed up paint job that has to be sanded off and repainted. UNBELIEVABLE. The judge knew I wasn't really out any money this way so it didn't really matter. A Really Smart judge.
I did find the car and sold it the same day. After taking pictures and having 4 other body shops evaluate the car. They obviously wrecked the car or something because there is more damage now than when I took it to them and luckily I have pictures of the car I had taken the week before that I had put on eBay. The car had no body damage before and now it does. Not to mention paint pealing off of the car.