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Rooms to Go - NO Return policy!!!!

mattress - Complaint
Review by ginnafive on 2012-11-25
Rating: StarStarEmpty StarEmpty StarEmpty Star
ARLINGTON, TEXAS -- Bought a mattress from Rooms to Go. Don't do it!! It's been a nightmare! Slept on it for 2 nights. Very uncomfortable my hips and back hurt! Called customer service wanting to exchange it. Very, Very rude customer service employee told me they have a "NO RETURN Policy" and I was "stuck with the $1300 purchase". She claimed it was all in the paperwork which I read and never found!! The store saleswoman claimed she was told not to tell the customer about this fact unless specifically asked! The store FINALLY did make good and replaced the mattress after making me keep it for 2 weeks and then incredibly delivering a wrong second mattress!Finally a month after purchase (and $152 more delivery fee) the right mattress was delivered and I'm sleeping well but I will not never again shop at Rooms to Go! Sad because I've been a very long term customer!
Comments:
Posted by At Your Service on 2012-11-26:
Not to take sides with this review, it is important to point out a very poor assumption that this consumer made -- that the customer is somehow ENTITLED to a refund. Unless documented within the process of the purchase, and thereby being able to show it became a condition of the sale, the purchaser does not have the right to undo the sale; anymore than the seller has the right to contact the customer and determine he/she wants the merchandise returned.

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Rooms To Go:
Overall Rating:StarStarEmpty starEmpty star