Lustine Toyota - Buyer Beware - Deceptive Pricing
New car purchase - Toyota Camry XLE - Complaint
WOODBRIDGE, VIRGINIA -- I received in Internet price and after shopping around determined that they were giving the best deal. I sent an email verifying what my price was to be and that I would have a bit of a drive so I wanted to make sure we were on the same page before I came down.
When I got there, they informed me the price quoted had $1,500 worth of incentives that I did not qualify for. I then told them that I verified "my" price before coming down and they said they couldn't sell at that price.
I wanted to give them a chance to "save the deal" so I told them to beat my "next best price" by $300 since I came all that way. I showed them the email with the competing price (to verify what another dealership was offering) and they cam back with a price $700 more than that price rather than $300 less. THE NERVE!!
Needless to say, I walked taking my $30,000 purchase with me along with a potential sale because I had brought my daughter to look at Corollas while as well.