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I do not recommend DirecTV
Complaint
Review by mka2710 on 2012-11-26
Rating: 
STILLWATER, OKLAHOMA -- I do not recommend DirecTV. DirecTV "gave" us an NFL package for a few months without consent. The scam is it comes with an auto renewal. We never used it because we didn't even know we had it. DirecTV then added the NFL package to our plan without our consent and started charging us $33 extra every month. They also charge $6 per month for every TV you have set up. Our bill went up to $197 a month! When I noticed it, I called to cancel the NFL pkg. I didn't ask for a refund for the past charges, I just asked to cancel the $33 pkg from that day forward. They said I couldn't cancel because I was bound by contract. They said I should have called within days of the first charge. How could I be bound by contract when I never authorized the extra package in the first place? I wish I could switch to Dish Network but I can't without paying a hefty cancellation fine. I did an online search and DirecTV has a ton of negative reviews and complaints about unauthorized charges. Now I have to check my DirecTV bill line by line for unauthorized charges every single month in case they try and do this again. A DirecTV call center employee anonymously posted on a blog that every customer needs to read ALL of the fine print on their DirecTV contract. The employee stated it is the customer's fault since it is perfectly legal to add packages to a customer's bill. I had Dish Network for over 10 years and they never added anything without our consent. I will switch back to Dish as soon as our DirecTV contract ends in 6 months.
Comments:
Posted by CUontheFlipSide on 2012-11-26:
If you are absolutely sure that no one in your household ordered the package, (check with your kids), then don't accept this answer. Tell them you didn't order it, don't want it, and remove it.
Posted by Larence on 2012-12-08:
After 50 years in TV brocasting, I have to very much agree that DirectTV is one of the worst companies I have ever experienced!
Posted by bzzoff on 2012-12-08:
Direct T.V. or just "DAVE" is one ROTTEN POS! Several years ago (Before Hurricane Katrina) I ordered Dave. BIG MISTAKE!
They mismanage your account. They will deposit your pmts. in other accounts and claim you never paid them. They will mislead you on Purpose. I fought with them for months over a $34.54 pmt that my bank finally found the problem. They deposited my funds in an account 5 numbers down from mine and weren't smart to catch that so I say they did that on purpose. I even faxed the cancelled check to them.
They keep sending "Come On BACK...we want you BACCCK!" No Philgram, I don't think so.
So now we just use an OPEN AIR antenna and enjoy Netflix. Simple!
They mismanage your account. They will deposit your pmts. in other accounts and claim you never paid them. They will mislead you on Purpose. I fought with them for months over a $34.54 pmt that my bank finally found the problem. They deposited my funds in an account 5 numbers down from mine and weren't smart to catch that so I say they did that on purpose. I even faxed the cancelled check to them.
They keep sending "Come On BACK...we want you BACCCK!" No Philgram, I don't think so.
So now we just use an OPEN AIR antenna and enjoy Netflix. Simple!
Posted by fedupliz on 2012-12-08:
Go to consumer affairs and file a complaint online. If they are governed by the FCC file a complaint there too.
Posted by Al Jacquez on 2012-12-10:
Just call dish network and have them pay for what ever you owe directv they be more that happy to pay for it to have you back.
Posted by mathwonk on 2012-12-19:
a dish network bill collector fraudulently added my social security number to another customers overdue account claimed it was mine and harassed me by phone for over 5 years, threatening to harm my credit. i have never been their customer. i finally reported them to governors office of consumer affairs. liars and thieves.
Posted by johnbrown on 2012-12-20:
I to had direct tv and made the mistake of adding their bill to my home phone bill things really went to hell in a hand basket after that.
Posted by Sassy2 on 2012-12-31:
bzzoff...they did the same thing to me only I paid them with money orders and they tried to make me pay twice.I mailed them front and backs of the money orders and even faxed it to them twice and they still said they did not get it. I ket internet stopped all cable and landline service I have an indoor antenna and roku and I save over $100 per month and I LOVE IT!!
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