Enterprise False Damage Claim
Rental - Complaint
ATLANTA, GEORGIA -- Claim # 02317559
On Jan 06, 2012 I rented a car from Enterprise from the Atlanta Airport. Let's be clear, my rental date was before 1/06/12 I had switched out of two cars already because the previous cars that was given was defective. On 1/06/12 I returned back to Enterprise because the car that was given didn't feel right, it was shaking and I was told to bring the car back.
Once I got to the Enterprise the Manager claimed to do a walk around and once that the lower passenger from bumper had a dent in it and the hubcap on the front passenger side was damaged as well. I explained to the Manager that when I received the rental myself nor the Manager did a walk around because the manager had the car waiting for me and all I had to do was sign paperwork and take off with the car. The amount of the damages that Enterprise is attempting to recover is $997.08. I have spoken to the Risk Manager Paula from the airport who was not helpful and very rude. Also, I have been going back and forward with the representative Jeffrey [snip] who is totally rude and stated that he was going to make sure he finds me responsible for the damage.
Enterprise at this location is known for filing false claims. Be aware. I will not pay for damages I didn't cause. I've been renting with Enterprise for years and this is the first and last time I would ever do business with this company or any of its umbrella companies which is National and Alamo.