PayTel - Drop Calls
Phone Calls - Complaint
WINTER HAVEN -- Hi everyone,
I just want to let everyone know about the experience I had with Paytel. My boyfriend and I were on the phone talking on Friday. He called me at 12:33pm we were talking and catching up on somethings then all of a sudden the I didn't hear him anymore. I thought he had hung up on me or worse something had happened. So, I got another phone call from him and I asked him what had happened. He said he thought I hung up on him. Anyway, we went on with our conversation and the phone did it again.
I called customer service, boy they were no help at all, not even the supervisor Crystal. Crystal said that there was no way I could get any credit. She was very rude and nasty. I asked her if it happen again she stated that I was at a loss, that there is nothing they can do about it. They were not sorry or helpful at all.
I would not refer anyone to this company and it sucks because they know that this is the only service that you can use to talk with your loved one.
Company Response on 11/27/2012:
Dear Sheree K:
From your information on My 3 Cents.com, we have determined your account number to be 912-321-XXXX.
We are very sorry for any mistreatment you feel you experienced with our customer service representatives or the supervisor. It is surely not our policy to offend or mistreat any customer. We continually stress the importance of treating our customers with respect and assisting them in every way possible; that is how we stay in business. Our customers are extremely important to us.
We also apologize for the problems you experienced with our company concerning the dropped calls. But after reviewing your account, you were not charged for a call on 11/23 at 12:33 pm as you mention in your review.
If you feel you have provided us with incorrect information, you can submit any other response to CustomerRelations@paytel.com and we will investigate your issue further and get back with you.