[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Verizon Wireless - Billing Problems
Complaint
Review by glasowjuliette on 2012-11-27
Rating: 
FAIRFAX, VIRGINIA -- We went 'over' our cell-phone plan's minutes for the first time in nine years of cell-phone use. VERIZON SENT NO "ALERT" and proceeded to rake our pocketbooks for an additional $.40/minute which amounted to about $65. When we called to resolve, customer service said they would remove the extra charges since they didn't notify us. However, the next month I received another bill with the penalty still included. They only removed $13. When I called, customer service insisted they would never remove the entire penalty. Without doubt, that is what I was told the month before. We were left paying the additional $40. Ultimately, I feel I was misled and that we should have been "alerted" to over-usage. Verizon agreed that they did not "alert" us. A text or e-mail "alert" should be standard in the industry. No mercy.
Comments:
Posted by At Your Service on 2012-11-29:
I'm not aware of any service requiring to alert you as using too many minutes. Some phones have a feature to show the minutes and the service generally has an option where you can call to find out your current usage, but it's ultimately up to you to monitor.
If you have truly went over your allotted minutes, $40 is not a surprising amount. It's surprisingly gracious that they were even willing to waive any part of the overages. I've seen several others post negative reviews where they're upset of hundreds, if not thousands of dollars in unexpected billing.
If you don't want the overage charges to come up at a later time, I'd consider upping your plan or monitoring your usage better.
If you have truly went over your allotted minutes, $40 is not a surprising amount. It's surprisingly gracious that they were even willing to waive any part of the overages. I've seen several others post negative reviews where they're upset of hundreds, if not thousands of dollars in unexpected billing.
If you don't want the overage charges to come up at a later time, I'd consider upping your plan or monitoring your usage better.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
