Enterprise Rental Car - False Damage/Ding Scam if you do not pruchase their Insurance!
2011 Toyota Corolla - Complaint
SOUTH BURLINGTON, VERMONT -- NEVER GO to this company, if you like me are on a budget and renting a car is a luxury or an immediate need go ANYWHERE but here...they will blame you for damages that don't exist and and take all your money.
My story starts with that I was renting a car for Thanksgiving to go to my family's house in Connecticut. I discussed with the gentleman on the phone my plans and he told me that Enterprise had a 9.99/day extended rate on compact cars for the weekend. Awesome I thought!!! This is feasible. I arrived on the date I booked and they had no more compact cars, so I was given a 2011 Toyota Corolla. Which is fine, the girl Carolyn, told me she was new but was very sweet and gave me the same price...I think. Anyhow as we begin to walk around the car, I noticed an abundance of what she called "surface" scratches and told me not to worry about. STUPIDLY I believed her.
When I returned the car a gentleman was at the desk and immediately ready with my papers as I pulled in the drive. He busted out to check for damages sure enough I see him rubbing one of these "scratches". He comes in side and says theres a dent I need to have my manager look at it. At this point I'm in shock. I drove the highway for 4 hours parked in a spot that the car couldn't be touched for 5 days and drove the highway back. Nothing happened to this car...or could have. The manager goes out there and they bend at all angles and decide they see a dent.
They begin to tell me that 80 percent of their customers say they aren't responsible for the damages. I believe they probably werent. This so-called scratch that is not even visible, if visible to them could not have been seen by me and the new employee Carolyn. I still don't see it and I took pictures of this so called spot. I told them I have no money to replace parts on a 2011 auto body and they held my deposit and claimed I lied about insurance. No I said, I have insurance, and the girl knew nothing about how personal insurance coverage worked and admitted that. I blindly trusted this girl who sat at her desk quietly as I cried and my fiance pointed out their false statements.
They held my deposit, and said they will charge my card for the additional damages. I can not begin to explain how horrible this scam is. They mentioned 3 times that I rejected their insurance...If I got in an accident I'd have to figure that out but this car was pristine and untouched....I think they do this to all customers that don't pay their $18/day insurance.
The manager there is Spencer and he thinks hes high and mighty. He asked me to sign the report about the damage. I declined as I will not put my name on anything stating my responsibility and he told me that didn't matter anyway he didn't need my signature...Then why did you ask?
I am a responsible, professional citizen who was completely taken advantage of. I will continue to fight this legally, but until then do NOT give your money to these people...unless you have great coverage...and then they will put claims on your insurance...and jack up your rates..do not trust them...from now on I'll be using Hertz!