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AAA Auto Club - False advertisement online
Battery Replacement - Complaint
Review by debnyogi on 2012-11-28
Rating: 
CARROLLTON, GEORGIA -- According to an email I received and online, AAA is suppose to send someone out to check and/or replace your battery if needed. I have requested twice online. Both times I told them where I lived, zip etc. They asked about the veh. and stated that it would be 120.00 to replace the battery and that someone would be here in 75 minutes. Both times somebody came out, both times the gentlemen told me "We don't do that". Okay, I'am confused and still have a veh that won't start. I just spoke with AAA and asked if they just sent the wrong people or what. The agent said no that the information was wrong online that they do not do the service in smaller towns. They sure don't mind taking small town money. Besides Carrollton is NOT a small town. This is the first time that I have tried to use my AAA and I'am very disappointed.
Comments:
Posted by trmn8r on 2012-11-28:
I have been an AAA member several times, but never used the battery service. I assume that if you are a member, and maybe even if you aren't, you just pay $120 and they deliver the battery and install it.
What surprises me is that evidently a service person came out, and then told you "we don't do that". When you made the service call, did you tell them that you wanted to buy a battery? Seems like they should know without coming out if they do it or not. I'm a bit confused also.
You say they "don't mind taking your money". If you mean for regular membership, note that battery service is a separate animal.
What surprises me is that evidently a service person came out, and then told you "we don't do that". When you made the service call, did you tell them that you wanted to buy a battery? Seems like they should know without coming out if they do it or not. I'm a bit confused also.
You say they "don't mind taking your money". If you mean for regular membership, note that battery service is a separate animal.
Posted by samanthasmom on 2012-11-28:
AAA sends out a contracted provider. AAA its-self doesn't come out. It's a third party provided contracted through AAA to provide a service. There might be small print somewhere that says that particular service isn't available in all area's.
Posted by no tellin on 2012-12-01:
i am a aaa battery tech aaa would like to belive that all shops do battery service but that aint true they want us to do them 7am to 7 pm . its almost impossible to make them happy but we do our best to help all aaa members the best we can
Posted by Nancy Todd on 2013-01-05:
AAA looks for reasons not to replace under warranty battery. Their replacement battery (under warranty) is fraud. They cause you nothing but stress. The AAA guys that come say one thing and then AAA won't honor their replacement. I will never buy from them again.
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