Sears - Refrigerator repair and lengthy holding periods

Posted by At Your Service on 2012-11-29:

It is frustrating when you rely on an appliance. Unfortunately, obtaining the parts and service take time.

Did you try contacting any other service centers?

Posted by SearsCare on 2012-11-30:

Gwnbla,
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to your on this issue. I am sorry to hear that we have let you down with the repair on your refrigerator. I understand how frustrating it can be schedule an appointment and having to wait over a week for the service. Even more, I find it disappointing to order a compressor and wait to another to have it installed. I would like to have one of our dedicated case managers speak with you on this matter with the repair. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Gwnbla) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support