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PayTel - Drop calls
Never resolve problem - Complaint
Review by Craiggirl on 2012-11-29
Rating: 
WINTER HAVEN -- Hi everyone again
Paytel claim that they never charged me but the truth is they did they charged me twice for both dropped calls and if they didn't charge me why didn't they employes say so when I spoke with them. Paytel is a fraud. and I have no choice but to deal with them cause where my boyfriend is they only allow Paytel .
Paytel claim that they never charged me but the truth is they did they charged me twice for both dropped calls and if they didn't charge me why didn't they employes say so when I spoke with them. Paytel is a fraud. and I have no choice but to deal with them cause where my boyfriend is they only allow Paytel .
Company Response:
Dear Sheree K: We reviewed your account again and you were not charged for a call on 11/23 at 12:33 pm as you mention in your previous review. Again, if you feel you have provided us with incorrect information, you can submit any other response to CustomerRelations@paytel.com and we will investigate your issue further and get back with you. Best regards. Customer Relations
Comments:
Posted by PayTel Customer Support on 2012-11-29:
Dear Sheree K:
We reviewed your account again and you were not charged for a call on 11/23 at 12:33 pm as you mention in your previous review.
Again, if you feel you have provided us with incorrect information, you can submit any other response to CustomerRelations@paytel.com and we will investigate your issue further and get back with you.
Best regards.
Customer Relations
We reviewed your account again and you were not charged for a call on 11/23 at 12:33 pm as you mention in your previous review.
Again, if you feel you have provided us with incorrect information, you can submit any other response to CustomerRelations@paytel.com and we will investigate your issue further and get back with you.
Best regards.
Customer Relations
Posted by At Your Service on 2012-11-30:
It's good to hear back from you Sheree.
Might I suggest there's a simple solution about the question? If this PayTel really has charged you, show a scan of the actual statement showing the charge.
Might I suggest there's a simple solution about the question? If this PayTel really has charged you, show a scan of the actual statement showing the charge.
Posted by Craiggirl on 2012-11-30:
no problem I have no problem doing that .
Posted by Craiggirl on 2012-11-30:
And also paytel needs to prove to me that didnt ch
arge me .also again why didnt they employes say so we spoke on the phone .they could have just said that then there wouldnt have never been a problem .
arge me .also again why didnt they employes say so we spoke on the phone .they could have just said that then there wouldnt have never been a problem .
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