State Farm - Mislead about policy
Auto Insurance - Complaint
Last month, I decided to change auto insurance providers because I was getting nowhere with my old insurance company. I did an online search and discovered State Farm had the best quote for the coverage I needed. Since my car has been out of order for several months and I'm not driving it (it sits in my driveway and hasn't moved), I needed the bare minimum required by the state to keep my license. My state has no such thing as non-owner insurance. I phoned up my nearest agent and was put through to one of the representatives. I began the new policy and canceled the old one. However, my representative did not tell me that my parents needed to be included on this policy. I've been with Travelers, Geico, and Progressive and none of them ever charged me for other members in my house being a liability. I was shocked when I got a notice saying that my policy was higher than previously discussed for this reason. I immediately called my representative and she asked me to send in paperwork showing that my parents had their own policy. It took until today to finally get the status and I was told nothing could be done. Needless to say, I'm quite irritated. It's one thing to know this up front, but I felt I was mislead. The representative knew from the beginning that I live with my parents but said nothing. Buyer beware!