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Dish network - Hopper

the hopper - Complaint
Review by twoswanks on 2012-11-29
Rating: StarStarStarStarStar
IOWA -- Yes, I would like to know why only new contracts are the only ones intitled to receive a hopper and not people who have been loal customers for years. i feel they ought to be entitled to have one also, even if they have to pay the $99.00 to get ine.
Comments:
Posted by CUontheFlipSide on 2012-11-29:
I wonder what genius in their marketing department thought that 'hopper' was a great name? I guess they thought we'd think of speedy little bunnies instead of the level of their customer service.
Posted by BeckiB@DISH Network on 2012-11-30:
We have offers for our existing customers to get the Hopper as well. Please send me an email at becki.barned@dish.com so that I can look into your offers. Thank you!

Becki Barned
DISH Internet Response Team
Posted by Chris Shepherd on 2013-02-21:
I am having the same issue, the "deals" they offer to existing customers aren't much of a deal. You are only important apparently if you have canceled your service for 3 months. They keep offering me $10 off for 3 months and I can upgrade to the hopper with a new 2 year contract. I can't have a new customer deal unless I have canceled my service for 90 days. I am on the 4th person now, but looks like I am getting Cox cable next week.

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