Don't Buy a Whirlpool Water Heater
Water Heater (Flame Guard) - Complaint
AMARILLO, TEXAS -- I bought a fairly expensive Whirlpool BFG 40 gallon tall water heater in 2003. It had a 12 year warranty. After thousands of couplers were replaced, I griped enough to where Whirlpool gave me an updated model in 2006.
Now I need parts for this piece of crap water heater, and the lazy technician at Whirlpool says that this is not my water heater. I read him the serial number and he says that my water heater actually belongs to a woman in another state.
He even suggested that I had stolen the unit. And he suggested that, "maybe you bought the water heater from a guy down the street, which is perfectly fine, but it is not under warranty."
I think that other customer in question is scamming Whirlpool and getting parts for free using a random bogus serial number--mine--or when Whirlpool turned over to GE someone in the typing pool screwed up the numbers.
To make matters worse the lazy technicial refused to connect me to a supervisor. He said I didn't have a supervisor issue. I said yes I do. I want to talk to a supervisor. He said NO..it's not going to happen. And I said "why not?" and he said..."because it's not your water heater."
I have emailed Whirlpool asking for a supervisor to call me back, but of course, they haven't. I am taking my complaints to the BBB. Other than sue Whirlpool, there is no recourse, except to warn you all...do not buy anything from Whirlpool.