ATT - Bad Company

Complaint

Review by osabear on 2012-11-30

Rating:

CANON CITY, COLORADO -- ATT took over my cell phone company and I could not download Solitaire, for four months, it was a hassle, coming in to use the company telephone so I would have a third line and making availability then no one would call me, trying everything.....over and over and over and over again because I would get different people on the phone and we would have to 'do it all over again'. Then I notified them they were in violation of their contract and boy they had that fixed FAST! I even went into the local store and they changed out my phone and the manager just pretty much gave up on me and kinda just didn't want to deal with me because anything she did did not work to get me solitaire. Constant problems and depending on who I talked to bad customer service.

I took the bill off auto pay because for three months I had to call in to get about a $50 credit because I had been overcharged (check your bill!), I blocked my daughter's phone from using over 2GB of data (their suggestion) and then suddenly we are being charged again! Then I was told, by someone who had worked there 13 years "we have never had the capability to block data usage", well that was a lie. When I went in to the local store and talked with them about it, the salesperson proceeded to check on blocking data usage and surprisingly found out it was no longer available, however, I was still being charged for it. My contract expires in July 2013 and I am done with them, unless of course this continues then I will walk (run) quickly to another (no contract) phone.