Allstate Insurance - What happened to them?
BLANCA, COLORADO -- I have my home & auto insured with Allstate. I decided to change agents, as I was having a few customer service issues with my current agent. Actually I have never even spoken to the agent who owns the agency, as he leaves everything up to two staff members. I called Allstate last night to change agencies and found they have outsourced their customer service to an overseas call center. I know almost every company in America does this now, but insurance is something very personal and I don't care to discuss my insurance needs to some foreigner who probably doesn't even have insurance. Since I had no idea what this person was saying, I demanded to speak to an American customer service representative I was handed to an agent here in the US, but the connection was bad so I called Allstate's 800 number this morning and again got an overseas representative So once again I asked to speak to an agent in the US and finally was able to speak to someone. The agent said it would take up to 10 days to transfer my policies to the new agent. Ten days, really? Now days everything is done at the touch of a button. Why does it take 10 days to switch agents? I don't like the idea that someone in a foreign country has access to my home and auto information. Not to mention putting Americans out of work. Shame on you Allstate.