Sears - Craftman Chainsaw Warranty

Posted by At Your Service on 2012-12-01:

Is the product now outside of the warranty time frame? Or is it being claimed that the damage doesn't qualify for warranty?

Posted by Anonymous on 2012-12-01:

Doesn't Craftsman have a lifetime warranty? Or is that only for tools. But wouldn't a chainsaw count as a tool? I don't see why they wouldn't just replace it for you. My husband has had several tools replaced, no questions asked.

Posted by SearsCare on 2012-12-02:

lethoniar,

Please accept our sincere apologies for the level of customer service you have experienced our repair service. My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to have multiple repairs and the chainsaw is still not working properly. We would like to connect you with a dedicated case manager to monitor the return process going forward and ensure that your tractor is restored to its proper working order. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the chainsaw was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (lethoniar) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support