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Dish Network Illegal Billing Practices and Lies
Satellite Service and Breach of Contract - Complaint
Review by Kystorm on 2012-12-01
Rating: 
ENGLEWOOD, COLORADO -- Dish Network Charged my credit card and than charged my checking account.
When I confronted them they admitted but refused to refund. I have had 2 individuals tell me they have submitted a refund but it is only a lie. They will tell you it takes 3-5 days but I have waited almost 12 days and still no refund. You will get several technicians claiming to help but their real purpose is only to stall.
Do not use their Auto pay service. Do not give them your checking/debit account info. Do not give them your credit card info. Even better, do not enter into any contract with them.
Dish network will charge you as much as they can get away with until you cut off their revenue sources.
When I confronted them they admitted but refused to refund. I have had 2 individuals tell me they have submitted a refund but it is only a lie. They will tell you it takes 3-5 days but I have waited almost 12 days and still no refund. You will get several technicians claiming to help but their real purpose is only to stall.
Do not use their Auto pay service. Do not give them your checking/debit account info. Do not give them your credit card info. Even better, do not enter into any contract with them.
Dish network will charge you as much as they can get away with until you cut off their revenue sources.
Comments:
Posted by madconsumer on 2012-12-01:
sadly, they have done this to thousands of other users. as you said, best to avoid them entirely.
Posted by msnye on 2012-12-01:
Next time you call them them a deadline to get that refund or you'll be filing a criminal complaint for fraud, theft, and conspiracy to commit fraud/theft. And then do so with your local DA. Get a writ of mandemus if necessary.
Posted by Mike.H_DISH on 2012-12-06:
Hi Kystorm, my name is Mike Houston a Social Media Representative at DISH. I understand you’re upset with DISH right now about the charges to your account and I am more than happy to help you today. If there has been an over charge to the account, we will process it and refund it to the payment method that it was taken from. If that method (credit card or checking account) has changed, we will mail it out to the customer. I am happy to check the status if the refund for you would you please e-mail me at: michael.houston@dish.com for further assistance?
Posted by gelafontaine on 2012-12-15:
As you have done here, broadcast your experience so that more people...and potential DISH customer's purchasing decisions may be influenced by your report...and let DISH know you are doing so. DISH must be confronted with loss of business for them to come around to your way of thinking.
Posted by LeoM on 2012-12-31:
Sounds to me, for US customers, there's grounds for a class action suit. Might motivate DISH to treat their customers a little better. :D
Posted by Storm on 2013-01-02:
If ever the customers do engage in to a class action lawsuit ... I am in there. Sorry Michael Houston but I have washed my hands of Dish and the 4 technicians before you that claim to be able to help also. $40 bucks is a cheap loss to take now rather than a higher one later.
Your breach of contract is my gain according to my States Attorney General Office..
Perhaps we will see each other in litigation one day?
Your breach of contract is my gain according to my States Attorney General Office..
Perhaps we will see each other in litigation one day?
Posted by simplyjeff on 2013-01-24:
It would help if you made sure that everything is in writing. Have them email the contract to begin with and every time you communicate should be by email. Send a copy of the email every day until they respond. If it still doesn't work you'll have written evidence if you decide to go to court.
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