Discount Cab - Terrible

Review by mrydzon on 2012-12-01
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PHOENIX, ARIZONA -- I rarely use cabs but found I needed one to take me to a doctor's appt. for outpatient surgery. I was going to be put under anaesthesia so I could not drive myself home. Simple enough, I'll set up a cab ride with Discount Cab to (a)take me from my home to the doctor's office then 3 hours later (b)pick me up at the doctor's office to take me home. I see the green cabs all over - they must be good. I call Discount and set up the rides 4 days before the surgery and verify they understand I need TWO cab rides that day. I call the day before the surgery to adjust the pickup time and again verify they have me scheduled for two cab rides that day. The day of surgery arrives and Discount doesn't show up at my home. I call them to find out the problem and they tell me I do not show up on the schedule of pick ups. So I have 20 minutes to make a 30 minute drive to the doctor's office or they cancel my appointment (meaning a vacation day wasted) so I drive like a maniac down the Loop 101 freeway to get there on time. Every try having surgery when you blood pressure it spiking? As I am in waiting for the anaesthetic to wear off in the waiting room I call Discount to make sure someone is going to pick me up to take me home and I am told I "wasn't not on the schedule". I explain my efforts to schedule the cab rides days earlier but don't get an apology but an offer for coupons for future cab rides - they must be kidding! Don't trust this company. In my opinion the employees who schedule the rides must have the IQ no bigger than their shoe size.

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