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Empire Flooring - Will NEVER use Empire again!!!
Hardwood Flooring Install - Complaint
Review by ourgarbage on 2012-12-01
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LOS ANGELES, CALIFORNIA -- Hardwood flooring should be a pretty easy install by professionals. I had Empire install floors in a hallway, entry way and landing. The first time it was installed completely wrong, they were going to come back and fix it. Three months, 4 installers, calls to the west coast regional manager, calls to corporate it FINALLY got done. The job... ok, but certainly shouldn't have taken 3 months and could have been done much better. I will NEVER use Empire flooring again.
Company Response:
Brian, we regret the delays in completing your installation, as we never want our customers to be inconvenienced. We understand that everything has now been completed to your satisfaction, but we would like to speak to you to learn more about your experience and any concerns you may still have. A member of our customer service team will be reaching out to you soon. Please also feel free to contact us with any questions at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Comments:
Posted by face it on 2012-12-09:
When dealing with a place like Empire what the average person might not know is that the pay scale is among the lowest in the industry. The installer must have insurance as well as workman's comp and taxes + expenses, which is nothing out of the ordinary. However all of that out of pocket expense is burdened by the installer on top of ridiculously low compensation for their time and efforts results to a pay scale in the same general amount one might expect from working at a fast food restaurant. These pay levels attract a "unique" class of installers. Any product replacement loss in absorbed by the installer as well. So that paints a picture of some one making $7-8 per hr under an assumed identity as a professional working in your home. Their operations are set up in such a way as to take the risk of loss out of the picture entirely, any loss to them is highly calculated and they have no reason to change these methods as long as new $ keeps rolling in for them.
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