Rent Max Car Rental - If You Do One Thing In Your Life: Never Ever Rent Here!
MIAMI, FLORIDA -- My fiance and I have traveled the world and never have had such a bad experience! I booked with them because they had a FAR lower price than anyone else. ( I guess you get what you pay for- I need to remember.)
When we got to the Miami off-site rental office, we were greeted by a blank-faced employee named Krystal---very sullen, must have hated her job-- and decided to hate US as well!
In the rental agreement it states to bring proof of your auto insurance, to avoid a 15 dollar a day "charge" My fiance and I both did that. We brought what our insurance co. gives you to keep in your glove compartment in case of a wreck, verifying coverage. This robot, Krystal, would NOT accept either of our cards, BECAUSE IT DID NOT STATE THE AMOUNT OF COLLISION INSURANCE! Insane.
Why in God's name would a person have insurance and not have COLLISION coverage?? We were dressed very well when we showed up--and certainly did not look like the kind of people who didn't have proper insurance! She said, in order to rent the car we had to pay an additional $15.00 a day. That is when we knew this was a scam rental joint. I told her that's how I felt, and then she flat out refused to rent us ANY car! We were stranded and on our way to Palm Beach, and had no way of getting to another rental place-- she flat out REFUSED to call us a taxi! Fortunately, the nice bus driver who brought us there happened to overhear us and said he'd take us to find another place to rent a car. NICE man-- thank God for him! I imagine that this extra $ to rent that car, was likened to an airline "baggage fee" only much, much worse. Krystal was nasty, non responding and apparently management must be awful to have someone like her as an employee. . (The fish usually starts stinking from the head down!) If she was mine, she'd be out of a job in 30 seconds flat.
It all ended well, as I can see from the other reviews, chances are we'd have wound up in a dirty, malfunctioning car if we HAD rented the car from them. We rented one at the airport-- more expensive, but worth it.