Capital One - Horrible Service

Complaint

Review by ALoughrey on 2012-12-01

Rating:

IRATE. I have never been so angry with a company in my life. Granted I screwed up and never paid my credit card bills, and it ending up in collections, I eventually got my sh*t straight and paid it off. HOWEVER, once I logged online to double check and make sure everything was taken care of, there was still a balance! I spoke to the highest person I could through the collection agency and they told me that the balance was completely zeroed out, so anything that shows up online would be Capital One's work, but I should give it another week JUST IN CASE. I did. In fact, I waited TWO. 30 days later, I still have a outstanding balance when I log online.

I called Capital One directly, and since the foreign girl couldn't help me, I asked for her supervisor. His name was Andrew. He's the most pathetic excuse for a Senior Supervisor. He refused to connect me with HIS supervisor, and told me he's only allowed to contact that person if there's some problem he just cannot fix. WELL, he couldn't fix mine, so who else am I supposed to contact? I understand, "Kill them with kindness." Oh he did that alright. He also hung up on me. Professional? I told him that I will come back to him and the company as a whole if this outstanding balance [snip] with my credit.

Since Capital One seems to be high and mighty enough to not have a customer service line for service compliments or complaints, I guess I'll just broadcast it everywhere I can!