Tree Classics - Poor Communication on Tree Order
8' Christmas Tree - Complaint
OAK CREEK, WISCONSIN -- My wife and I purchased a Christmas Tree with TreeClassics.com on Nov 18, 2012 and were informed that the tree would be delivered in 5-7 business days. No problem, right? Well we called on day 5 to inquire if the tree had been shipped because the online order status showed to be 'processing.' The representative told us that he showed the tree to be shipped and that a tracking number was not available because of the quick delivery special that the were providing. In the special they don't take the extra day to assign a tracking number and get it out sooner. I waited until day 7 and called back again and the representative said it had shipped and they would escalate the case to another department that could locate a backup tracking number. We received a call the next day stating that the tree was out of stock and they would not have more. All this time our credit card had already been charged for the tree. We were given the option to order another tree and only after asking if we could receive a discount because of the inconvenience did they offer a $50 credit toward a new tree. I asked why we weren't notified earlier, before our card was charged, that it was out of stock. Their response was that they were only able to track this after I had called in. The company does not have a good system in delivering trees. Since we were notified of this on Dec 1st, we decided to buy a tree elsewhere. Save your money and time and purchase with a different company.