Empire today - Bad customer service
Ceramic tile install - Complaint
RANCHO CORDOVA, CALIFORNIA -- I had a two bedroom one bath unit done in ceramic tile. $6000 job. I asked that the grout be sealed at the time of the order. When I went to see the finished product, the toilet was leaking
Water from the seal, the grout color does not match through out. The doors were all taken off and not put back? The grout was never sealed. I went and met the installer on the 20th, he did nothing, but accused me of putting water on the floor. This is a rental and no one lives there.
It has now been 12 days and I can not get a call back or anything done. I paid for the whole job at once.
I would never use empire today again and I am going to the Better Business Bureau.