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Sears - Best place to buy rude service without getting your order
shoes
Review by sarangmd on 2012-12-02
Rating: 
REGO PARK, NEW YORK -- This was worst experience ever. I bought shoes on Sears.com. Got email confirmation. couple of days back got a sms to pickup order from store and its ready for pickup. I was surprised as I ordered for delivery. Anyway, store(rego park) is near my place so decided, it's ok and went to store. stood inline, gave my order and waited for an hour and they said they don't have my order. I told them about sms I have received and I was told it means nothing. it's an automated system and does not mean it's actually ready. so next logical question when do I come next time, so that person very rudely patronizingly said come and stand in line tomorrow and we will check again but no guarantee it will be there. I asked do you have customer service where I can go. he said no and based on behavior apparently they don't have culture of customer service too. I ended up cancelling order and that's when I had second shock. I had ordered 2 pairs of shoes. 1 pair was from Sears.com and second from some vendor (I didn't know they are trying Amazon model without even doing Sears properly.) and I have to work with vendor to cancel that order. what a disaster. BYE BYE SEARS. COM AND ALL THE TROUBLES IT COMES WITH WITHOUT ACTUALLY GIVING PRODUCTS.....
Comments:
Posted by At Your Service on 2012-12-03:
I've got to admit that I've noticed Sears.com offering merchandise that isn't through Sears. Interesting that Sears doesn't have anything to do with these third parties and cannot assist in any transaction made through them.
Posted by SearsCare on 2012-12-05:
Dear sarangmd,
My name is Liz and I am a part of the Sears Social Media Support Team. Please accept our apologies for the poor customer service that you have received with your phone order. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (sarangmd) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
My name is Liz and I am a part of the Sears Social Media Support Team. Please accept our apologies for the poor customer service that you have received with your phone order. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (sarangmd) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
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