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Geico Corporation - Unabe to Handle Caim Properly
Geico Policy Holder Is @ Fault Driver, Their Responsability on My Repairs. - Complaint
Review by djmillar1 on 2012-12-02
Rating: 
CALIFORNIA -- I was on the road with right of way when a Geico policy holder "floored it" out of Taco Bell parking lot, ramming her front end into the side of my vehicle causing a little over $2300 in damages to my vehicle and caused a whiplash injury. I immediately called 911 from my cell phone from in the middle of the road. When law enforcement arrived & did their investigation, he (the officer)determined the "other driver" (Geico policy holder) completely at fault, as I was legally on the road, having right-of-way, I had to provide the police report to Geico claims. They "investigated", even going so far as to tell my mechanics they were trying to figure out how to put 35% liability on me, even though law enforcement already put liability on the other person. It took a month to get a rental car at their expense. I had to TELL them to contact my mechanics to authorize repairs 96 hours after their "date of liability determination". I had to contact them a week later to TELL them to cut the check to pay for repairs to my vehicle. (This should have been done at the same time as authorization was given to the shop) When I FINALLY got my vehicle home an repaired 1 month 15 days after the accident, I again had to call and TELL them to contact the rental car company to ok thru November 16, 2012 so the rental car company would return the $86.00 deposit money that I had to pay out-of-pocket. (I am disabled and on SSI/SSD, so this is a lot of money for me to be out in "limbo") I am not happy at all with having to dictate every step of the way to the insurance company how to do their job when I am injured and my vehicle was damaged due to one of their policy holders showing incompetent driving on a clear, sunny day at 12:09 pm in California.
Comments:
Posted by ok4now on 2012-12-03:
Looks like that "15 minute phone call" was a rip off for you. Geico is only interested in the maximum of premiums paid with the least amount of claims. Their advertising costs have to be horrendous. It seems like every other commercial is for Geico. You the policy holder pay for this. Customer service suffers. I would refuse to do business with these toads.
Posted by At Your Service on 2012-12-03:
Sounds horrible and frustrating.
I would think you'd be able to work through your insurance company, in return they would then deal with the other driver's insurance.
I would think you'd be able to work through your insurance company, in return they would then deal with the other driver's insurance.
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