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Kohls Cash
Review by nkmtly on 2012-12-03
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VIRGINIA -- I am a former Kohls employee and just wanted to give customers some insight. When using or receiving Kohls cash, you will automatically loose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. when doing a return the cash register already comes up with return value and any discounts you have used. I can not tell you how many associates have quit and walked off the job because of problems with this policy, its not worth getting cursed out or disrespected by customers. just something think about the next time you are in any store and are about to make a scene.
Comments:
Posted by Buddy01 on 2012-12-03:
I understand this policy, otherwise people will be getting back more for a return than they actually paid.
Posted by More coffee!!!!! on 2012-12-03:
Buddy01, they could so a store credit in the form of a gift card, Kohl's doesn't even do that anymore. It would be the same as an even exchange.
Posted by yoke on 2012-12-03:
Kohl's is doing an even exchange. They are giving the customer what they paid for the item back.Why should Kohl's give back the full amount back if the customer originally got the discounts. I don't know of any store that gives the full price back on any item when the customer originally purchased it with discounts.
Posted by More coffee!! on 2012-12-03:
Because Kohl's Cash is earned by spending a certain amount of money at the store. It is a rewards program for being a good customer. Kohl's is not losing anything by giving a store credit because no money is returned to the customer, it is still within the store. For the customer to use at a later date.
The customer is gaining nothing and the store is losing nothing
The customer is gaining nothing and the store is losing nothing
Posted by littleshorty on 2012-12-03:
This policy was probably put into effect cause people were abusing the Kohl's cash. Meaning: a customer would buy something to get the Kohl's cash, then would return what they had bought. So they would get their money back, and got free stuff with the Kohl's cash. The policy makes sense to me. The Kohl's cash is free money, basically. If you use it, you lose it when you make a return.
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