Clear Internet - Warning, FRAUD alert, AVOID clear Kiosk at all cost!!!

Clear internet instillation/set up - Complaint

Review by smiley4kay on 2012-12-03

Rating:

PITTSBURGH, PENNSYLVANIA -- I went to a Clear Kiosk at the Monroeville Mall on Thursday 11/29/12 and paid $150.00 for the Clear router, activation fee and first month of service. After waiting while the representative said he needed ten minutes to handle some "baby momma drama"(took 20mins) we asked about 1,000 questions and were finally ready to purchase. We gave the representative our address(to insure there was service in our area) and all necessary information. We were then informed they wanted to directly debit the money from a checking account. I informed them I had cash only. After making several calls to management the representative said I was approved for the cash transaction BUT I could NOT take the equipment with me. He stated, "our system is not able to process the payment as quickly with the cash so we will have to send you the equipment via mail". The representative guaranteed arrival by 12/1/12 BEFORE 10am. By 11am on 12/1/12 we were calling and getting no answer. Finally around noon we were informed that they could not verify our address so the equipment was mailed to the office and the representative said he would bring it to us. 2:30pm still no router. I call the representative who is very short with me and says "I am on my way to work now. I will get the box and leave immediately to bring it to you". 4p, no equipment, no call, no visit. 5p representative continues to ignore all calls, no equipment, no call. We call his supervisor who says he will alert the representative 7p NO ONE is answering calls now. Needless to say we never received the equipment. 12/2/12 after church we go BACK to the kiosk(around 12:30p...mall opens at 10a) the kiosk is empty except for someones coat. After waiting about 15mins the representative returns and says "I'm so sorry, management informed me that were are not allowed to deliver equipment directly to someones house". We educate him on good customer service and let him know we understand but would have a least appreciated the call. He again says how sorry he is and gives us the equipment he states was delivered to the kiosk instead of our home. We get the router home and for the next few hours try to install it. We make multiple calls to the representative who says I'm busy but will call you back. By 5p when the mall is closed the representative nor his supervisor has called us back and the equipment cannot be registered. WE call the CLEAR toll free number and are informed by them that "your kiosk representative was probably a scam artist. I am so sorry but we get at least one call a day from upset customers." They then inform me that I paid "way to much" for my equipment and they have NO WAY to help me with the set up because the representative failed to put our information or WAN ID number in the system. We were bounced from dept to dept with everyone saying how sorry they were but we needed to take our router BACK to the kiosk and see if the representative will put all of our information in the system OR PAY THEM (the toll free dept) $49.99 to do the activation over the phone and "see if the representative will give you a refund of that activation fee". We plan on trying again today and if they don't comply we will have to take legal action. This is ridiculous!!!!