[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
DirecTV - Poor Service - Won't Refund Money
Complaint
Review by mac.johnson on 2012-12-03
Rating: 
LUBBOCK, TEXAS -- 1. On Demand didn't work - DVR not connected to internet.
2. Had to troubleshoot one of their boxes for them.
3. Installer couldn't program the remote to control the volume of a new Yamaha A/V receiver.
4. Surround sound didn't work right after the installers left.
5. Tie-wraps, plastic bags, installation hardware left in every room.
6. Cancelled in <24hrs due to poor service.
Now, they won't refund $160 for the "installation" of 2 receivers in rooms that already had the old companies cable boxes in them.
2. Had to troubleshoot one of their boxes for them.
3. Installer couldn't program the remote to control the volume of a new Yamaha A/V receiver.
4. Surround sound didn't work right after the installers left.
5. Tie-wraps, plastic bags, installation hardware left in every room.
6. Cancelled in <24hrs due to poor service.
Now, they won't refund $160 for the "installation" of 2 receivers in rooms that already had the old companies cable boxes in them.
Comments:
Posted by rundy857 on 2012-12-03:
Don't hold your breath over a refund, as DTV is the single worst company I have personally ever dealt with. Letters to HQ are ignored, BBB won't help, letters to the state consumer agency I live in ignored and never answered. When my contract is up, I will do without DTV and their competitor. Both companies are worthless and don't care about customer service. Forget about the $160.00, it's not worth the trouble. But some books and enjoy.
Posted by jonthethird on 2012-12-04:
No defending leaving a mess during install, but this post brings up another subject. A DirecTv, Dish Network, or cable installer is there to install their equipment, not the customers. If it is just hooking up an HDMI cable, fine, but when a customer has an extensive audio system and wants the installer to create the interface, that is beyond the scope of work.
There are companies who will work a home theater system, incorporating all the componets for best results. Their techs are schooled in different types of equipment and have the connectors, etc to do so.
Once the equipment is verified working to the "demark" the satellite installers primary job is complete. He is paid for getting the equipment to work, much as the telephone company does. Ask a telco installer to connect your phones once he has dial tone at his demark and be prepared for the additional charges.
There are companies who will work a home theater system, incorporating all the componets for best results. Their techs are schooled in different types of equipment and have the connectors, etc to do so.
Once the equipment is verified working to the "demark" the satellite installers primary job is complete. He is paid for getting the equipment to work, much as the telephone company does. Ask a telco installer to connect your phones once he has dial tone at his demark and be prepared for the additional charges.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
