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Dish Network - Rudest customer service reps EVER!!! Beware!
Dish Network /Satellite TV - Complaint
Review by faridaarif718 on 2012-12-03
Rating: 
MANITOWOC, WISCONSIN -- Dish network customer reps are so incredibly rude! I pay almost $80/month, and have for several years. My receiver suddenly stopped working for the last two days. I get zero channels. No TV at all. When I call to inquire about it, the soonest anyone could fix it was 8-10 days from now. When I asked if it could be sooner, the voice on the phone was so degrading and brusque. The first person transferred me to his manager, who was the MOST UNPROFESSIONAL AND DISRESPECTFUL CUSTOMER SERVICE REP I've ever spoken with. This man actually had the audacity to yell at me and tell me that I am "pissing him off"! He abruptly put me on hold, and hung up after a few minutes. Unbelievable! I called a few times after that and they kept "putting me on hold" and hanging up. Can't believe Dish Network can run a business with such people working for them. Cancelling my service and telling everyone with Dish network about it!
Comments:
Posted by CheriT @ DISH Network on 2012-12-04:
Hi faridaarif718, I am very sorry for the issues that you're experiencing with your receiver and also for the customer service representatives that you spoke with, this is never acceptable. I would be happy to help in anyway that I can. Can you please PM me with your account number or phone number on the account? You can also email me directly at Cheri.Torres@Dish.com. Thanks!
Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
Posted by Jon on 2012-12-18:
I am wondering if this situation as been resolved. I am considering moving to DISH as I am finding the bang for the $$ is pretty good. Though this type of experience is untenable.
Posted by Richard on 2012-12-20:
Dish Network is the worse. Their customer service is a consumers nightmare. You would be better served to go to Kmart and buy some rabbit ears and a box of aluminum foil.
Posted by Lee on 2013-02-02:
Dish Network has the worst customer service is an understatement. They never have a problem you are always wrong and their equipment is always right. I tried it for 6 months but after many call for problems and NEVER any solutions I gave up. The last call the customer support person just hung on me after telling me I didn't know how to operate their equipment. It cost me $325 to cancel and another $45 to ship THEIR EQUIPMENT back but it will be the worst $$$$ they ever spent on negative advertisement. DON'T USE DISH
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