Home Depot Complaint - Home Depot - Don't Do It !!
PENNSYLVANIA -- Home Depot is a nightmare! I had 8 windows to be installed -- it took 23 windows and 9 months for them to do this one-day job. I got such a snow job from the salesman -- subs were bad so the installers are trained in-house for 6 months, if the guy has ever had a complaint they must wait a period of time before being hired, they do a criminal background check, any job problems at all will be corrected and any damages replaced -- even if they destroy the shrubs outside they will replace them! etc.
Well, these guys didn't have a clue how to install windows. All he knew was that he had to be done in a day. They weren't insulated. He just left the old capping on outside. Didn't trim out the inside (took the wood back with him). Left the inside wood framing on those such windows dismantled. The caulking was gooping and dripping on the siding. Even caulked the shutters to the building! Inside, the caulk is peeling from the drywall. They were drafty. Some of the windows even leaked causing drywall/paint damage downstairs! They kept ordering the wrong grid patterns, wrong sizes, dragged the windows in over the pavement scratching the latches.
The first crew out gave me attitude as if there was something wrong with me! until they concluded it was the worst installation they'd ever seen.
Customer service and my project manager were non-existent.
Found 343 complaints with the Better Business Bureau (GA) for their Home Services division.
We'll see how the lifetime warranty goes, hm. And I must check to make sure they didn't downgrade the quality of windows I eventually got to make up for all the losses along the way. Nothing would surprise me at this point.
That commercial -- "we can help" should be banned by the BBB.
They are crooks. They don't know what they're doing and couldn't care less about it -- laughing all the way to the bank.