Taco Bell - Manager's Statement
Sour Cream - Complaint
COLUMBUS, GEORGIA -- I often go to the Taco Bell on Milgen Rd in Columbus, Ga. My daughter (8)always gets a bean burrito with sour cream. I ordered her as I do all the time and when she received it, she made the statement it tasted funny. I took it from her and the sour cream tasted bad. I took it to the employee at the register and ask if it could be remade. She said yes. I went to sit down and my daughter stayed at the counter waiting. My daughter came to me and said the employee wanted me. I got to the front and she said the manager said he wouldn't remake the burrito. She seemed a little embarrasssed so I said I will take it, he will remake it. I took the burrito and walked down to the pickup end and the manager ask how could he help me. I said I would like this burrito remade and he said whats the problem? I said the sour cream taste funny and his statement to me was "ma'am that's why they call it sour cream". The employees were even apologizing for his actions and how he spoke. He took the burrito from me and attempted to remake it by using the same sour cream as before. I told him I would not accept that because the sour cream was no good. He then yelled over and ask the other line to make the burrito but never once changed out his sour cream.