Charter Communications - Subscriber Beware!!!

Posted by Umatter2Chrtr on 2012-12-04:

Hello cgross,

My name is John Mattingly, and I am a Social Media Specialist with Charter. I’m very sorry your experience with our customer service advisors has not been positive. This is something we definitely want to fix. Please send an e-mail with any concerns you have to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “cgross: My3Cents” in the subject line, so I can watch for the e-mail.

We look forward to helping you resolve your concerns.

John Mattingly
Sr. Social Media Specialist – Charter
Umatter2Charter@chartercom.com
http://www.charter.com/Umatter2Charter

Posted by Gary on 2012-12-05:

I emailed charter and asked how much it would be to add their select TV package to the Internet service that I already have with them. First I was told the TV only would be $59.99. I replied asking if they were sure that they quoted me the correct price as that sounded too high because their advertised bundled package of Internet and Select TV was $69.98 Their reply was that the two services would be $114.97 including a modem for the Internet. I replied that I already have the Internet and only want to know what adding their "select TV" package would cost. Now they won't answer. I suspect they must have a limit of two relies for each emailed question. Charter employees need to listen. Charter employees need to pay attention. Charter employees need to focus. Charter employees need to read. Charter employees need to answer the question that is asked. Charter isn't alone in this problem. I see it all of the time lately and sad to say, mostly in the young. When speaking to them in person, They do not listen. When communicating with the written word, They do not read the question. I sit here wondering how in the world these companies can survive? I'm sitting here still wondering what my two services would cost?