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Spirit airlines - Getting from ft lauderdale to minneapolis took 2 days+
customer service at airport for spirit - Complaint
Review by rondaskie on 2012-12-04
Rating: 
FT LAUDERDALE, FLORIDA -- Had a roundtrip flight and coming back was a mess. Sunday are 9:30 pm flight was cancelled at 7pm. They made us go get our luggage which was down stairs in open area. Then a spirit representative told us we had 3 options 1st to stay and get a 9:30 pm flight out Monday or take ground shuttle at 11 am to ft Meyers for 3:10 flight. or get money back.31 of us took the shuttle to ft Meyers. they put us in hotel for the night and gave us a 7. 00 food voucher. We made it to ft Meyers at 1pm and checked our bags and went to get plane. It was delayed till4:30 than at 3:30 it was delayed till 5:37 that's where it stayed till they cancelled the flight at 6pm. The spirit lady said that she would not lye to us that it had been canceled due to the
Strike, before it was weather issues but, every one knew that was not true. So again everyone went to get there luggage in hall again and went to spirit ticket counter a lot of people left unsure of what was going on. They lady was very rude and short with everyone she yelled out I have a flight going to Chicago international that leaves in 20 minutes and you need to make up your mind and book it to talk to customer service when you get there to get to your destinations. when we asked questions she looked pass us and said next....so we had to go to Chicago!! When we got to Chicago that flight was also canceled. we where stuck again ....finally got to counter to talk with someone and she basically called us lying that she got an e_mail from the lady in ft Myers saying that we chose this as are final destination. That was not true and it took a few people to tell her the same story that she gave us tickets to fly out Tuesday at 8am. We noticed when we first got there they were giving vouchers to a lot of people that were from Tampa and when every one was gone there were just us sitting at the airport on there hard benches at midnight. Than we asked for vouchers as well and after a little yelling and frustration they gave 8 of us rooms again. We did make it home Tuesday 9:07 am. I DID CALL SPIRIT CUSTOMER COMPLAINT THEY ONLY OFFERED A 50 DOLLAR VOUCHER TO FLY WITH THEM AGAIN! PLEASE HELP
SINCERELY,
MR & MRS. Marty Thomas
Strike, before it was weather issues but, every one knew that was not true. So again everyone went to get there luggage in hall again and went to spirit ticket counter a lot of people left unsure of what was going on. They lady was very rude and short with everyone she yelled out I have a flight going to Chicago international that leaves in 20 minutes and you need to make up your mind and book it to talk to customer service when you get there to get to your destinations. when we asked questions she looked pass us and said next....so we had to go to Chicago!! When we got to Chicago that flight was also canceled. we where stuck again ....finally got to counter to talk with someone and she basically called us lying that she got an e_mail from the lady in ft Myers saying that we chose this as are final destination. That was not true and it took a few people to tell her the same story that she gave us tickets to fly out Tuesday at 8am. We noticed when we first got there they were giving vouchers to a lot of people that were from Tampa and when every one was gone there were just us sitting at the airport on there hard benches at midnight. Than we asked for vouchers as well and after a little yelling and frustration they gave 8 of us rooms again. We did make it home Tuesday 9:07 am. I DID CALL SPIRIT CUSTOMER COMPLAINT THEY ONLY OFFERED A 50 DOLLAR VOUCHER TO FLY WITH THEM AGAIN! PLEASE HELP
SINCERELY,
MR & MRS. Marty Thomas
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