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Overstock.com - King size bed missing part of the bed
Complaint
Review by tdejen on 2012-12-04
Rating: 
I ordered king size bed from overstock.com and waited more thank four weeks to receive my shipment. At the delivery day the time of delivery supposed to be between 11am to 3pm, and I was told I will get a call 30 minutes before arrival time...no that never happened! I took time of from work 4pm. still no call or no delivery. I called the delivery company after half hour later I was told they are running late they will be there soon. Now 5:30 the delivery man shows up, we ask them to open the box for verification before they leave because that's what overstock told us to do, no! They say no they don't do that, they are just here to drop off the boxes. We signed their delivery form without knowing what's in the box...we start opening the boxes now we are missing all the screws and pins to put the bed together the manual/instructions, and the head board of the bed....we aren't sure if we have all the pieces because we don't have a manual telling us what should be in the boxes. When I called o.com they told me they will get back to me in two business days. When I asked to talk to a manager I wasn't able to and when I asked to talk to the corporate I was told they don't have a phone # they only have email...45 minutes later still no one to answer my question why I was missing part of the bed.. I went online and searched for corporate# and called the # finally someone sounded like they will help me...boy!! I was wrong! The next day the gal called me back to tell me I should have everything and that to check all the pieces....the delivery company don't have it. Then she tells me they don't have the items I'm missing in stock any more....she said they can return everything and will give a refund! At this point I am very frustrated and upset....I have removed my old furniture's and empty my room and purchased new staff that matches this bed and she is telling they don't have the item any more....there is nothing they can do....at this point I don't trust anything they say I'm actually worries if they are going to pick up the staff and give me a refund....the gal told me she will call me back sometimes today to let me know when they will pick the staff and give a refund. I went to their website and the bed is available it is not out of stock! I'm. So disappointed! Such a horrible customer service!! O.com doesn't care about customer satisfaction they just want get you off the phone and out of the way! They don't care about losing customers....I advise anyone not to make a mistake purchasing anything from them.....this is the first time in my life I am posting compliant online....I am very disgusted about the treatment I received by o.com!
Comments:
Posted by O.co on 2012-12-17:
Hello tdejen,
I'm very sorry to hear about all the issues that you had with the delivery of your bed. If you send your order information to social@overstock.com we would be happy to see what we can do to make this right for you.
I'm very sorry to hear about all the issues that you had with the delivery of your bed. If you send your order information to social@overstock.com we would be happy to see what we can do to make this right for you.
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