[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Travelocity Customer Service Horrors
Flight - Complaint
Review by kmarcus99 on 2012-12-04
Rating: 
GRAND FORKS, NORTH DAKOTA -- I was booking a new flight using a cancelled ticket. Went through the process with customer service, told them I had to get my credit card to pay the difference and when I came back 10 seconds later, they were gone. I called back and the flight I needed was no longer available. I asked to speak to a manager and the representative proceeded to blame me for not confirming the flight. The representative eventually hung up on me. I called back a third time and was put on hold for 15 minutes. I finally decided to hang up. I'll use the ticket I have but will never do business with them again.
Comments:
Posted by Bob on 2012-12-05:
I'm a little confused - if you ticket is canceled how can you use it? Did you buy a new old? Or did they already have your credit card number from the previous ticket? Check with the airline to make sure you have a reservation.
Posted by Old Timer on 2012-12-05:
Sounds about right for Travelocity or any of the other 3rd party re-sellers. Best to book direct and save your money and sanity.
Posted by Marissa H. on 2012-12-07:
We sincerely apologize for the inconvenience you have incurred. Pricing for tickets is controlled by the airline and can always change depending on demand and availability. This is why we must inform that no fare is guaranteed until ticketed. Once again, we apologize for the inconvenience you have incurred. If you need any further assistance you may send an email to mediacustomercare@travelocity.com
Sincerely,
Marissa H.
Travelocity
Sincerely,
Marissa H.
Travelocity
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- Don't Use Travelocity for Airline Tickets - Go Direct to the Airline! - Airline Tickets
- Travelocity Gift Card Is A Scam
- Worst Customer Service I Experienced in my 53 years - Change of Reservation
- Not Guaranteed a Ticket Even if You Get Confirmation - Flight Booking
- Do Not Use Travelocity - Even With A Confirmation Number You Are Not Guaranteed A Room You Paid For - Hotel Rental
More Reviews on Travelocity:
- Never Do Business With Them. Two Tickets Cancelled Lost My Job. - Wanted on Line for Over an Hour For Them To Tell Me We Can't Help You
- DO NOT use this service!! Worst experience ever! Customer service is terrible! - Customer Service
- Travelocity Failed to Tell Me of a Connecting Flight Change Which I Could Not Make! - Travelocity.com
- Travelocity does NOT honor their own cancellation credit rules - Airline Credit
- Do Not Book Hotels From This Company - Hotel Accomodations