Verizon Wireless - Horrible service , deceptive practices & price gouging!!!

Cell Phone - Complaint

Review by tsumm272 on 2012-12-04

Rating:

RALEIGH, NORTH CAROLINA -- Recently purchased a new phone to add to my account( am in-contract, so I paid retail for the phone...). I went to the local Verizon store to activate the phone & inquired about getting insurance. I was told by the in-store representative that because I didn't buy the phone from Verizon, I could not add the insurance, which I found to be odd, because I have a friend who purchased his phone at the same time I did mine & he had no problem adding insurance....

At a later time, I contacted customer service about another issue & inquired about the insurance again, only to be told that the insurance COULD have been added to the account when I initially activated the phone ( I spoke to two different reps on separate occasions & they both, after doing a little research, gave me the same answer.

I then contacted their corporate office & spoke with a fellow who proceeded to tell me that they can't offer insurance because they don't have knowledge of the condition of the phone if its purchased somewhere other than Verizon... utter nonsense.., don't they have technicians that service these phones in some of their stores? Couldn't they do a basic test on the phone to validate the condition?? anyway, after taking off my boots I had on while I was dragged through all his BS, I realized that Verizon is not a company that cares about their customers. I have been with them well over 12 years & am now looking elsewhere for service. The only thing they care about is you paying your overpriced bill!! I could see if I was asking for something for free, but I would be paying for the service & they made no attempt to resolve the issue. They stink!!!