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Best Buy - Worst service and lack of customer appreciation

Xbox 360 and Accessories - Complaint
Review by dlarmour on 2012-12-04
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MINNEAPOLIS, MINNESOTA -- I placed an order with Best Buy on Thanksgiving. They haven't even gotten the whole order to me yet. Their customer service hasn't been able to answer where the shipment is or when it will return. The day I ordered it - it showed as taking 0 to 1 day to process. After one day it turned into 5 - 7 days to process. There is no way that they can compete with the service and value that Amazon offers or any other serious online retailer.

It's not worth any savings or price matching. The customer experience and shipping experience is horrible - 2nd rate. You won't be saving yourself any money and you can get the same product faster and with a better experience.
Comments:
Posted by At Your Service on 2012-12-05:
I don't know that I'd recommend Amazon over Best Buy's website. The problem sounds like more of a mail-order issue.

I'd consider just buying local and saving the hassle.
Posted by ok4now on 2012-12-05:
I learned this the hard way. Don't waste your time or hard earned money at Best Buy. They are a struggling retailer with high prices, poor customer service and the infamous "Gunk Squad." Their return policy is riddled with fine print making returns difficult.

Amazon puts them to shame. Huge selection, always better prices, great customer service and easy no hassle returns. This is retailing done right. Amazon and Costco are my two favorite stores.
Posted by madconsumer on 2012-12-05:
was this an online order? if so, virtual warehouses are often to blame with orders not shipping. since the items in a virtual warehouse are not on the locations property.

i have always been extremely satisfied with my best buy experiences!!
Posted by Old Timer on 2012-12-05:
Best Buy and their sidekicks the Gunk Squad suck. Amazon wrote the book on how to sell on the web, the Best Buy suits should read it before Best Buy goes the way of Circuit City and many others before them.

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