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Ostermans Jewelers - Ostermans stole my ring

Complaint
Review by gumbobella on 2012-12-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TOLEDO, OHIO -- On 12/1/12, I went to the mall, and stopped at Ostermans Jewelers in Toledo, to buy some Christmas gifts. While I was shopping the clerk asked if I wanted her to clean my rings, I said yes. I handed her my seven rings. 5 minutes later, she handed me back 8, 2 of them were not mine, and my pink sapphire that my husband bought me for my anniversary was not there. Being the honest person I am, I called her over, and gave her the 2 that were not mine, and told her my sapphire was missing. They looked everywhere, obviously they gave my ring to someone else. The local store admitted fault,

The manager offered me store credit, not acceptable, only Rogers and Hollond carry my ring. I was told I had to call corporate, and they are entirely blase about the whole affair, and also will only offer store credit.. IF ostermans had my ring, or even something very simular, I would accept that, , , but they don't.

I only want to be made whole. Their policy for cleaning rings is negligent. They allowed another customer to take my ring. This is theft and entirely their fault. I will never deal with them or any of their sister stores again..I plan on filing a report with the BBB, a police report, and going to small claims..
Comments:4 Replies - Latest reply on 2012-12-06
Posted by clutzycook on 2012-12-05:
I would be absolutely heartbroken if something like that happened to me. That's why I refuse to have anyone other than the jeweler that sold my rings to touch them.
Posted by CUontheFlipSide on 2012-12-05:
You should have called in the police while you were still standing at the counter. It would have been nice to have them take blame in front of a third party.
Posted by trmn8r on 2012-12-05:
What a gang of idiots. They gave away your ring in 5 minutes time?

I agree that a store credit is not in order here. Good luck to you.
Posted by At Your Service on 2012-12-06:
It's reasonable that you should be reimbursed with the same ring you had lost. If your husband still has proof of the purchase, that would be helpful. Additional proof of value if the exact ring is still carried by Rogers and Hollond. Hopefully you have photos of you wearing the ring too.

With everything in line, I would write a letter of demand to their offices, certified. Request payment for the value of the ring and specifically state that if you haven't heard from them by a particular time, you'll proceed to file; then do so. A judgement against them should include both the value of the ring along with any court costs.

Best of luck and keep us informed.

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