American Airlines Complaint - Baggage Lost
SAN FRANCISCO, CALIFORNIA -- I was flying yesterday (1-15-05) from Miami, Florida to San Francisco, CA, with a connection in St. Louis mid-day. I was on flight 583. I was traveling with a friend and had 3 bags to check. All 3 bags were checked at the same time to the same location. My bag was marked "Heavy" because it exceeded 50 pounds, but so did one of the other bags. When I arrived in San Francisco, 2 of the bags were there, but 1 was missing. I made a claim in the Lost Baggage department. The clerk on duty was rude and condescending. To her, my lost baggage was "no big deal". Inside my baggage were several pairs of new shoes, clothes, and many items I could never replace again. The clerk told me that they had found my bag in Dallas, TX. A rush would be put on the bag and it would be sent by courier to my place by 4am. Four am came and went, and nothing. I called, and they said my bag didn't make the airlines. At 5am, I called again, and they didn't know what happened and why the bag wasn't on its way. I reached a supervisor named Miss Davis who was rude and nasty to me on the phone. She wouldn't listen and she didn't care. She did nothing to try and resolve the issue. When I asked for her supervisor, she got even more rude and stated that SHE didn't have a supervisor. All supervisors have a supervisor unless they are the CEO of the company they work for. I was told to call every 2 hours to check on my bags. I'm still calling and I've received absolutely nothing. To make matters worse, American Airlines has a firm policy that they only replace the clothing in the bags up to 2800.00. I'll be lucky if I see 10 percent of that.
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