Value City Furniture - Disposable Furniture
Cable on recliner - Complaint
NORTH CANTON, OHIO -- Today is Dec 5, 2012. On Jan 28 2011 I spent 1600$ at VCF for couch, loveseat, fabric warranty(119.99), and dinette(199.99). 1 week ago, the cable on the least used recliner broke. My husband looked at, thinking the cable came off, but the ball broke off the end. Today I call the OH store where I bought it and asked for the service dept. Service girl(Who answered phone too) said too bad, warranty is only for 1 year. The only thing we can do is order the cable for you. I asked how much. She said she would have to actually order it, then let me know price when it came in. Really? They have my credit card number.
So she consented to calling me back when she got a price. Fearing my card would be charged, I called back asking for store manager. After holding for 6 minutes she too said all they could do was order a part. She did find a price of 25$ picked up,$125 if they installed it. I call it disposable furniture if it only lasts beyond the warranty. Don't even know if I want to give them 25 more dollars.